Customer Service Representative

Customer Service Representative Hickory, NC 28602 $15

• $17 an hour
• Full-time $15
• $17 an hour
• Full-time About Us Designmaster is a custom upholstered furniture manufacturer based in western North Carolina.

We've built our reputation on quality craftsmanship, and we're looking for a friendly, dependable person to be the voice of our company on the phone and in our customers' inboxes. About the Role This is a front-line customer service position where you'll be the first point of contact for our dealers and customers. You'll spend your day answering phone calls, responding to emails, and helping our team keep things running smoothly. Because we're a small business, no two days look exactly the same — one hour you might be tracking down an order status, the next you're helping the office with a project that needs an extra set of hands. If that variety sounds fun rather than overwhelming, you'll fit right in. What You'll Do Answer incoming phone calls in a warm, professional manner Respond to customer and dealer emails promptly and thoroughly Help track orders, look up information, and follow up on requests Pitch in on other office tasks as they come up Work closely with our production, sales, and shipping teams to get customers the answers they need What We're Looking For A great personality — someone who genuinely enjoys talking to people and makes others feel taken care of Clear, easy-to-understand spoken English and strong written communication A true team player who's willing to wear multiple hats and jump in wherever they're needed Reliable, organized, and comfortable juggling several things at once Basic computer skills (email, web-based systems, Microsoft Office) Previous customer service or office experience is a plus, but the right attitude matters more than a specific background Why Work With Us You'll join a tight-knit team where your work actually matters and your contributions are noticed. This isn't a faceless call center — it's a real small business where you'll know everyone's name and have the chance to grow into more responsibility over time. How to Apply Submit your resume through Indeed. We'd love to hear a quick note about why you think you'd be a good fit. Please do not call.

Pay:

$15.00

• $17.

00 per hour

Benefits:

401(k) Dental insurance Health insurance

Work Location:

In person