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Customer Care Coordinator
Job
Carpigiani
High Point, NC (In Person)
$48,880 Salary, Full-Time
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Job Description
Job Overview This position is responsible for the customers first contact with our Customer Care Department via the product start-up coordination process. Timely response to start-up requests, coordinating service agents to perform the work and providing relevant documentation to do so is key to ensuring the customer experience is up to Carpigiani standards. Working with colleagues to ensure two-way information flow is critical to meeting customer expectations. Role and Responsibilities Respond to customer requests and/or reach out to customers to schedule a start-up for their newly acquired equipment Ownership of start-up queue in SalesForce, action each case in a timely manner Liaise with inter-departmental colleagues to ensure necessary customer information availability Maintain start-up documentation data-base by product category Dispatch service agents via Salesforce Follow-up with service agents to ensure their timely action and to establish relationships Review invoice submissions from service agents for start-ups performed Maintain library of customer (chains) specific start-up requirements Provide feedback to service team of challenges encountered with service agents Additional duties as assigned Educational / Computer / Work Experience Requirements Customer service experience Proficient in Microsoft Office applications and CRM systems Preferred Skills and Abilities Self-starter with a "can-do" attitude that takes ownership Excellent phone and email etiquette SalesForce & SAP experience Process oriented Bilingual - English and Spanish Technical knowledge (basic electricity, troubleshooting, refrigeration)