Customer Success Support

Note:

Local candidates ONLY. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa. Company Description At Media One and Fisher Textiles, you will learn how the digital print industry actually works and play a role in helping customers build and scale their operations. We are the market leader at the center of the digital print ecosystem, bringing together materials, equipment, and technical expertise into one platform. Our work shows up in some of the largest and most visible print applications across retail, events, and branded environments. Join the market leader in digital textile printing. Job Overview The Customer Success Support is responsible for providing exceptional customer service by handling inquiries, processing order entries, maintaining pricing tools, and ensuring accurate pricing and invoicing. This role requires strong communication skills, attention to detail, and the ability to coordinate with internal teams to support customers effectively. Essential Job Functions & Key Responsibilities Assist with maintaining internal pricing spreadsheets and updating product data Support the review of cost and pricing data under guidance from senior team members Process sales orders, generate quotes, and prepare proposals with a high degree of accuracy. Manage the RFP (Request for Proposal) and RFI (Request for Information) response process, coordinating with relevant teams. Maintain and update customer records, account details, and sales activities in NetSuite Assist with contract preparation and management, ensuring all documentation is complete and compliant. Handle inbound lead qualification and routing to the appropriate Sales Executives Act as a primary point of contact for customer inquiries regarding order status, product information, and billing. Schedule and coordinate meetings, demos, and follow-up activities for the sales team. Proactively communicate with prospects and customers to nurture relationships and ensure a positive experience. Assist in the onboarding process for new customers, coordinating with the account management team. Resolve customer issues efficiently while maintaining a high level of professionalism. Accurately enter and organize sales quote and entry order information in various ERPs Verify order details, including pricing, availability, and shipping requirements. Coordinate with warehouse, logistics, and sales teams to ensure timely order fulfillment. Provide customers with accurate pricing based on company policies and agreements. Assist in preparing quotations and special pricing requests. Maintain up-to-date records of price lists and customer agreements. Generate and issue invoices to customers in a timely manner. Ensure accuracy in billing details, including taxes, discounts, and payment terms. Address and resolve invoicing discrepancies in coordination with the finance team. Maintain organized records of customer orders, invoices, and communications. Manage vendor pricings and adjustments process. Ensure data integrity and compliance with company policies. Work closely with sales, finance, and warehouse teams to improve customer experience. Identify areas for process improvement and contribute to efficiency initiatives. Answer front door, greet visitors Answer phones Skills, Qualifications & Experience 4+ experience in customer service, order entry, or administrative support. Strong data entry skills with a high level of accuracy. Knowledge of invoicing and pricing structures. Proficiency in ERP or CRM systems (e.g., SAP, Salesforce, QuickBooks, Sage, NetSuite). Excellent communication and problem-solving skills. Ability to multitask and work in a fast-paced environment. Strong attention to detail and organizational skills. Working Conditions and Physical Requirements Our office is a modern building with office and open-plan spaces that foster collaboration and creativity. Occasionally there might be a need to work nights or weekends depending of month and year-end workload and responsibilities. Occasionally in our warehouse with large machinery and heavy materials, in varied climatic conditions.

Job Type:

Full-time Pay:

$21.00 - $24.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Vendor management: 3 years (Preferred) Order fulfillment: 3 years (Preferred) Order entry: 3 years (Required) Shift availability: Day Shift (Preferred) Ability to

Commute:

Matthews, NC 28104 (Required)

Work Location:

In person