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Customer Service Representative
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Coats Veterinary Hospital
Rocky Mount, NC (In Person)
$31,275 Salary, Full-Time
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Job Description
Client Service Representative (CSR) - Full Time Coats Veterinary Hospital is seeking a compassionate, dependable, and customer-focused Client Service Representative to join our team. Our CSRs are the first point of contact for our clients and patients and play a vital role in creating a positive experience while supporting the medical team in providing exceptional patient care.
We are looking for an individual who thrives in a fast-paced environment, enjoys helping people and their pets, communicates effectively, and can confidently multitask while maintaining a positive attitude. Responsibilities Greet clients and patients in a friendly and professional manner Answer and manage a multi-line phone system Schedule appointments Check patients in and out accurately and efficiently Confirm charges and process payments Communicate clearly with clients regarding appointments, services, and follow-up care Work closely with veterinarians, technicians, kennel staff, and groomers to ensure smooth daily operations Maintain a clean, organized, and welcoming reception area Qualifications Excellent customer service and communication skills Strong organizational and multitasking abilities Ability to remain calm and professional in high-pressure situations Attention to detail and commitment to accuracy Positive attitude and willingness to work as part of a team Basic computer proficiency and ability to learn veterinary software systems Veterinary experience is preferred but not required Previous customer service, reception, or healthcare experience is a plus Schedule Requirements Full-time position Must be available to work Saturdays from 8:00 AM - 12:00 PM on a rotating basis (our hospital is open every Saturday except the first Saturday of each month) Additional weekday hours will be scheduled to complete a full-time work week Benefits All benefits start at 90 days of employment Paid time off Employee pet care discounts Uniform allowance Insurance 401K What We're Looking For The ideal candidate is someone who is dependable, compassionate, adaptable, and enjoys helping both people and pets. Veterinary medicine can be fast-paced and emotionally challenging at times, so we are seeking someone who can remain positive, work efficiently under pressure, and contribute to a supportive team environment.
If you are passionate about providing excellent customer service and want to be part of a team dedicated to animal health and client care, we'd love to hear from you.
We are looking for an individual who thrives in a fast-paced environment, enjoys helping people and their pets, communicates effectively, and can confidently multitask while maintaining a positive attitude. Responsibilities Greet clients and patients in a friendly and professional manner Answer and manage a multi-line phone system Schedule appointments Check patients in and out accurately and efficiently Confirm charges and process payments Communicate clearly with clients regarding appointments, services, and follow-up care Work closely with veterinarians, technicians, kennel staff, and groomers to ensure smooth daily operations Maintain a clean, organized, and welcoming reception area Qualifications Excellent customer service and communication skills Strong organizational and multitasking abilities Ability to remain calm and professional in high-pressure situations Attention to detail and commitment to accuracy Positive attitude and willingness to work as part of a team Basic computer proficiency and ability to learn veterinary software systems Veterinary experience is preferred but not required Previous customer service, reception, or healthcare experience is a plus Schedule Requirements Full-time position Must be available to work Saturdays from 8:00 AM - 12:00 PM on a rotating basis (our hospital is open every Saturday except the first Saturday of each month) Additional weekday hours will be scheduled to complete a full-time work week Benefits All benefits start at 90 days of employment Paid time off Employee pet care discounts Uniform allowance Insurance 401K What We're Looking For The ideal candidate is someone who is dependable, compassionate, adaptable, and enjoys helping both people and pets. Veterinary medicine can be fast-paced and emotionally challenging at times, so we are seeking someone who can remain positive, work efficiently under pressure, and contribute to a supportive team environment.
If you are passionate about providing excellent customer service and want to be part of a team dedicated to animal health and client care, we'd love to hear from you.