Call Center Representative

Call Center Representative at SENTA Partners Call Center Representative at SENTA Partners in Shelby, North Carolina Posted in 2 days ago.

Type:

Full-Time Job Description:

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is tohelp people Breathe better, Hear better, Livebetter. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow. Position Summary We are seeking a highly motivated and customer-focused Call Center Representative to join our dynamic team at SENTA Partners. The Call Center Representative will serve as the first point of contact for patients and play a crucial role in delivering exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment. Key Responsibilities Answer inbound calls promptly and professionally.

Schedule, reschedule, and confirm patient appointments.

Provide information about services, procedures, and treatments offered.

Address patient inquiries and concerns with empathy and professionalism.

Verify and update patient information in the electronic medical records (EMR) system.

Assist with insurance verification and authorization processes.

Document and escalate patient complaints or issues to the appropriate department.

Coordinate with clinical staff to ensure seamless patient flow and care.

Handle outbound calls for appointment reminders, follow-ups, and patient satisfaction surveys.

Communicate effectively with patients, caregivers, and medical staff.

Relay messages accurately and promptly to the appropriate personnel. What We Offer Comprehensive Health Benefits (Medical,Dental, and Vision)Health Savings Account (HSA)Flexible Spending Account (FSA)Short & Long Term DisabilityHolidays & Paid Time Off (PTO)Employee Assistance Program (EAP)Retirement Contribution Program - 401(K) Match