Healthcare Customer Service Representative 515 Oakland Rd, Spindale, NC 28160 $14
- $15 an hour
- Full-time $14
- $15 an hour
- Full-time Be the Voice of Assurance When It Matters Most.
At Fusion CX, we are not just building a better customer experience but supporting moments that matter. As a Healthcare Customer Service Associate based in our Spindale, NC office, you will be the trusted first point of contact for customers of this emergency care system through our partnership with a leading telecommunications provider. This customer service role offers a unique opportunity to make a meaningful difference every day by helping customers resolve issues with speed, empathy, and clarity. If you are a calm problem-solver with great communication skills, looking for customer service jobs in North Carolina, and possess a passion for service, this is your opportunity to make an impact where it counts. ! Job Description
- Healthcare Customer Service Associate
- In office As a Healthcare Customer Service Associate, you will provide follow-up with members by clarifying the customers issue, determining the cause, and identifying and explaining the solution.
Escalates appropriate member issues to management or other departments as required. Consistently meets and/or exceeds the departmental standards, including, but not limited to: quality, productivity, and adherence to schedule and attendance. Responds appropriately and in a timely fashion to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims and all other issues following departmental policies and procedures and job aids. Takes ownership of the issue, focusing on providing solutions and options for member, as necessary through resolution of member issue. Qualifications Education
- High School Graduate or equivalent degree Experience/Skills/Requirements
- 1 year call center or related customer service experience, required, 2 years preferred. 1-2 years of prior experience with Medicare benefits, including Medicare Advantage Plans preferred. Excellent customer service skills including the ability to manage complexity is a must
- including active listening, conveying compassion and empathy with sincerity; researching, problem solving and critical thinking.
Strong interpersonal communication and negotiation skills preferred. Experience in the healthcare, insurance or pharmacy industry high desirable. Ability to maintain calm demeanor at all times, including during highly charged situations. Data entry and general computer skills (word processing, e-mail) required. Effective communication (oral and written) skills. Professional/pleasant telephone manner required. Ability to handle large call volume, while providing excellent customer service at all times required. Demonstrated efficiency/effectiveness in an environment with a high call volume.
Hours of Operation :
Monday
- Friday 11am-11pm (must be flexible to work a 8 hour schedule between these hours) Why Join Fusion CX?
At Fusion CX Spindale, we combine operational excellence with a deep respect for the human experience. Here, your role is not just about resolving calls but about restoring confidence and delivering care to those who serve. We foster a people-first culture where your ideas are valued, your growth is supported, and your work makes a real impact. Competitive compensation and attendance-based incentives In-office role with a supportive and mission-driven team Opportunities to grow within one of the fastest-growing CX companies A culture that champions resilience, service excellence, and personal development Seeking meaningful roles or customer service jobs in Spindale, NC, join us as an emergency support customer service associate in Spindale. Be part of something bigger — where your voice supports the voices that protect us all. to join Fusion CX in Spindale.
Pay:
$14.00
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Education:
High school or equivalent (Required)
Experience:
Call center: 1 year (Required)
Medicare Benefits:
1 year (Required)
Medicare Advantage Plans:
1 year (Preferred)
Location:
Spindale, NC 28160 (Required) Ability to
Commute:
Spindale, NC 28160 (Required)
Work Location:
In person
