Spectrum Customer Representative

Spectrum Customer Representative Elevate Acquisitions Inc. - 1.0 Spring Lake, NC Job Details Full-time $3,000 - $5,500 a month 6 days ago Benefits On-the-job training Professional development assistance Flexible schedule Qualifications Live chat Computer operation Customer relationship building Multilingual Phone communication Customer service Computer literacy Processing cash transactions English Client relationship development High school diploma or GED Attention to detail Data entry Customer support CRM system proficiency Technical troubleshooting support Productivity software Account management Communication skills Conducting sales calls Entry level Under 1 year Client interaction via phone calls Full Job Description Overview Join our dynamic team as a Spectrum Customer Representative and become the friendly, knowledgeable voice that helps our customers navigate their entertainment, internet, and phone services. In this energetic role, you will engage with diverse clients, provide exceptional support, and deliver solutions that enhance their experience. Your enthusiasm and communication skills will drive customer satisfaction and foster lasting relationships. This paid position offers an exciting opportunity to develop your sales and customer service expertise while making a positive impact every day. Responsibilities Assist customers via phone, chat, or in-person by addressing inquiries related to services, billing, technical issues, and account management Promote and upsell products and services that meet customer needs, contributing to sales goals Handle outbound calling campaigns to follow up on service inquiries or offer new solutions Provide clear, professional communication using excellent phone etiquette and active listening skills Enter data accurately into customer relationship management (CRM) systems and maintain detailed records of interactions Support clients with troubleshooting technical problems and guiding them through resolution steps Manage cash handling transactions when necessary, ensuring accuracy and security in all financial exchanges Experience Previous call center experience or customer support roles preferred but not required; training provided for the right candidates Bilingual or multilingual abilities are highly valued to serve diverse customer bases effectively Strong communication skills in English; additional language proficiency is a plus Demonstrated ability to perform data entry with high accuracy and attention to detail Familiarity with Microsoft Office applications and general computer skills for efficient workflow management Experience in outbound calling campaigns or sales environments is advantageous Ability to handle multiple tasks simultaneously while maintaining professionalism and positive attitude Join us as a Spectrum Customer Representative and be part of a vibrant team committed to delivering outstanding client services. Your energy, communication prowess, and dedication will help us create memorable experiences for our customers every day!

Pay:

$3,000.00 - $5,500.00 per month

Benefits:

Flexible schedule On-the-job training Professional development assistance

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Work Location:

In person