Customer Service Representative

Customer Service Representative at The Resource Co Customer Service Representative at The Resource Co in Whitsett, North Carolina Posted in about 16 hours ago.

Type:

full-time

Job Description:

Customer Service Representative (CSR) - &

Phone Support Location:

Whitsett, North Carolina Position Type:

Full-Time Start Date:

Hiring Immediately! Join Our Team as a Customer Service Representative! We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our growing team. In this role, you'll provide exceptional customer support , resolve issues efficiently, and build strong relationships with customer accounts. If you thrive in a fast-paced environment and enjoy problem-solving, we want to hear from you! What You'll Do Manage a high volume of emails and incoming calls with professionalism and efficiency Handle customer claims (approximately 60% of workload) - NO order entry required Utilize systems like CSI or Syteline (similar to SAP) to manage customer accounts Identify customer needs and provide accurate product information and solutions Build strong customer relationships through clear and effective communication Resolve complaints by offering timely solutions and follow-up support Provide after-sales service and account support using appropriate tools Maintain accurate records of customer interactions and documentation Follow established communication procedures, policies, and guidelines Support additional tasks as assigned by leadership What We're Looking For Proven experience in phone-based and email-based customer support Strong communication, active listening, and problem-solving skills Ability to manage multiple tasks and prioritize in a fast-paced environment Proficiency in Microsoft Office and customer service systems (SAP, CSI, Syteline preferred) Excellent written communication skills (grammar, spelling, and professionalism) High attention to detail and a customer-first mindset Reliable, organized, and team-oriented Education & Experience High School Diploma required Associate's Degree in Business or related field preferred