Consumer Contact Agent / Call Center

Consumer Contact Agent / Call Center Brock & Scott, PLLC Winston-Salem, NC Job Details Full-time $18 - $22 an hour 4 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Qualifications Customer communication Customer service Call center experience Managing clients in a customer support role Problem-solving Client interaction via phone calls Full Job Description Overview Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first. Join Our Team as a Foreclosure Customer Service Specialist! Are you prepared to make a significant difference by assisting customers during difficult situations? We are looking for a committed individual to handle incoming calls with accuracy and empathy. Responsibilities Respond promptly and accurately to customer inquiries via phone, fax, and email regarding foreclosure. Document all customer interactions meticulously in our tracking system. Provide constructive feedback to improve service quality and address customer concerns promptly. Ensure compliance with CFPB regulations to maintain ethical standards. Perform additional duties as assigned to support our team.

About You:

The ideal candidate will have the following skills and experience: You uphold strong ethical principles in all interactions. Ability to communicate effectively both verbally and in writing. Demonstrated ability to handle complaints and challenging customer interactions. Approachable demeanor with a patient and friendly disposition. Ability to capture and act on important details. Reliable and committed to achieving team goals. Broad knowledge to guide customers through inquiries. Consistently reliable in fulfilling job responsibilities. Willingness to work Monday to Friday between 8:00 a.m. and 5:30 p.m.

Spanish Fluency:

A plus in enhancing customer service capabilities.

Desired Skills:

Preferred background handling customer interactions. Prior experience in customer-facing roles is advantageous. Familiarity with Microsoft Office Suite and customer management systems.

Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Vision insurance

Experience:

Call center: 1 year (Preferred) Ability to

Commute:

Winston-Salem, NC 27103 (Required)

Work Location:

In person