Client Service Representative (Veterinary Specialty & Referral Dept., Full Time)

Client Service Representative (Veterinary Specialty & Referral Dept., Full Time) 3.1 3.1 out of 5 stars 4491 23rd Avenue South, Fargo, ND 58104 From $18 an hour - Full-time Red River Animal Emergency Hospital & Referral Center 7 reviews From $18 an hour - Full-time Join our team as a Full-Time Client Service Representative within the Referral Center at Red River Animal Emergency Hospital and Referral Center! Are you passionate about providing exceptional customer service and making a difference in the lives of animals and their families? Red River Animal Emergency Hospital and Referral Center, the region's premier 24/7 emergency and referral facility, is seeking a dedicated and compassionate Client Service Representatives to join our growing referral services team in a full-time capacity. As a Client Service Representative (CSR) with our Referral Center, you will play a critical role in ensuring a seamless and positive experience for every client and patient that walks through our doors. You'll be the Client Advocate, building strong, professional relationships with clients while ensuring the highest standard of care for their pets. This dynamic position is essential to the daily operations of our hospital and includes responsibilities such as:

Key Responsibilities:

Act as the primary point of contact between clients and hospital staff, fostering positive relationships. Manage multiple phone lines, respond to client inquiries, and provide clear communication regarding hospital services, policies, and procedures. Create and manage client/patient accounts and maintain accurate patient medical records, both internally and for referring veterinary facilities. Facilitate patient visits by coordinating communication between the client and the medical staff, ensuring the smooth flow of information and care. Process patient invoices with various payments, balance daily cash transactions, and assist clients with payment options. Promote and explain alternative payment options to clients, ensuring a thorough understanding. Support the work environment with a positive attitude and a commitment to upholding the standards of the hospital.

About Us:

For over 20 years (WOW!), Red River Animal Emergency Hospital and Referral Center has proudly served North Dakota, Minnesota, and South Dakota with emergency and referral services for small animal patients. With a highly skilled team of veterinarians, specialists, criticalists, licensed veterinary technicians, veterinary assistants, client service representatives, we are committed to delivering outstanding care to pets and their owners. We are expanding our team to continue providing the best customer service experience!

Position Details:

Job Type:

Full-Time Schedule:

Must be available to work Monday - Friday, between the hours of 7am - 6pm; Typical schedule is four 10-hour shifts per week.

Pay:

Starting at $18.00 per hour •more for those with experience

Location:

In-person at

Red River Animal Emergency Hospital and Referral Center Benefits:

Health Care Benefits - Medical is partially paid for by RRAEH, dental & vision options available 401k Retirement Plan with employer match Pet Care Discounts/Pet Food Discounts Scrub Allowance Employee Assistance Program through The Village PTO Earned Wage Access (EWA) through ZayZoon - We are partnered with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday!

Who We Are Looking For:

We are seeking individuals who... Have a passion for animal care and customer service Possess strong communication and interpersonal skills Can work well under pressure in a fast-paced environment Are 18 years or older If you're ready to be part of a dedicated team that makes a real difference in the lives of pets and their families, apply today!

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person