Client Services Specialist

If you are passionate about helping others, thrive in a people-focused environment, and enjoy keeping operations running smoothly behind the scenes, we would love to have you on the Sollera team (formerly Rape and Abuse Crisis Center) . Become a welcoming face and supportive voice that helps make a difference every day working as a Client Services Specialist.

TITLE:

Client Services Specialist

DEPARTMENT

Support Services STATUS:

Non-exempt

REPORTS TO

Community Engagement and Operations Supervisor PURPOSE The purpose of the Client Services Specialist position is to enhance client and public satisfaction by professionally greeting and assisting visitors and callers, ensuring they are promptly connected to the appropriate services or department, while fostering an atmosphere of compassion and support. This position also contributes to the efficient operations of the organization by providing essential administrative and clerical support services.

MAJOR ACCOUNTABILITIES 1. RECEPTION

Serves as the face of the organization for clients in person and on the phone, offering welcome and assistance. 2.

CLERICAL SERVICES

Promotes efficiency by providing general secretarial support, as assigned. 3.

OPERATIONS SUPPORT

Promotes efficiency by providing specific operational support.

QUALIFICATIONS

Minimum of a high school degree or equivalent Previous office experience Experience in customer service strongly preferred.

KNOWLEDGE, SKILLS AND ABILITIES

Excellent communication skills on the phone and in person Strong interpersonal skills Demonstration of professionalism Proven ability to multi-task Strong computer skills and working knowledge of Microsoft Office and Excel; familiarity with other computer programs helpful Basic knowledge of clerical practices and procedures Team player

DIRECT REPORTS

NA

RESPONSIBILITIES RECEPTION

Serves as the face of the organization for clients in person and on the phone, offering welcome and assistance. Greets people who come into the office and provides immediate assistance Provides directions and guidance for the building, as needed Answers phone, provides assistance or triages calls Follows all pertinent policies and procedures

CLERICAL SERVICES

Promotes efficiency by providing general secretarial support, as assigned. Updates and maintains agency forms, as needed Provides data entry Prepares and processes template letters Assists in coordinating daily assessments and quarterly evaluation

OPERATIONS SUPPORT

Promotes efficiency by providing specific operational support. Coordinates incoming and outgoing mail Coordinates incoming and outgoing mail Assists, in coordinating onsite vendor services, as needed Maintains inventory of agency supplies and places orders, as needed Maintains and monitors a schedule of MOUs and other extra-agency communications, as assigned Assists with public in-kind donations Assists in coordinating food and beverages for monthly meetings, as needed Assists in training new front desk volunteers, as needed Assists with special projects as time permits

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

This work is primarily sedentary, requiring communicating clearly, seeing, hearing, talking, concentrating, reading, and operating office equipment such as a computer, calculator, copier, and scanner. Work is primarily in a climate controlled area with office equipment level of noise.

EVALUATION

The performance of the Client Services Specialist will be evaluated annually by the Community Engagement and Operations Supervisor according to pre-determined objectives and policies. Open Until Filled Revised 5/2026

Job Type:

Full-time Pay:

$20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

Work Location:

In person