Warranty Assistant

Provides administrative support for the Customer Service Manager by completing administrative tasks while providing customer support to our dealers and customers. Will assist with frame returns by inspecting for damage and check them in, load parts in designated houses or freight as notated on customer orders that requires carrying up to 75 lbs up a ladder.

Essential Duties and Responsibilities:

Answer customer calls and determine a necessary course of action. Order and scan parts needed for repairs on homes. Examine frames and check them in periodically as backup support Load parts for service in houses periodically. Process payment for independent contractors and service reimbursements. Monitor and help facilitate State of Colorado on-site inspection notices, records, and perform follow-ups. Process warranty reimbursement payment/settlements. Print new work orders daily, prioritize items that will need to be sent out by UPS or loaded in the house. Print and scan all customer work orders into IFS and log into the builder network order number for reference. Schedule weekly service work with homeowners and create customer orders for parts needed on pending work orders.

The Company:

Putting the needs of customers first has taken Chief Industries, Inc. from a small construction company in 1954, to a highly diverse company with a reputation for manufacturing quality products and offering unparalleled customer service. Through its many divisions and subsidiaries, Chief Industries employs over 1,400 skilled and dedicated employees who produce a wide variety of products, many of which are used around the world. A Brand of Chief Industries, BonnaVilla has been a leading manufacturing company building high quality modular homes with the right amount of flexibility and range to meet customer needs and maintain production capacity since 1970. Based in Aurora, Nebraska, BonnaVilla builds these modular homes inside an ultramodern manufacturing facility that allows construction to continue regardless of the weather.

Our Benefits:

This full-time position is eligible for full company benefits, including Paid vacation/time off 401(k) retirement plan plus company match Company-paid life insurance Company-paid short-term disability benefits Health Insurance Dental Insurance Vision Insurance Financial wellness coaching Employee assistance program Paid holidays (8) Employee discounts Education assistance And much more.