Service Advisor

Service Advisor North American Truck & Trailer, Inc.

Fremont, NE Posted/Updated:

1 days ago Job Description Looking to hire a Service Advisor for Hansen Tire & Truck Repair. At North American Truck & Trailer, we pride ourselves on our energetic atmosphere. By joining our team, you can experience a rewarding career with a leader in the truck industry. We are always looking for great candidates to join our team.

Job Summary:

We are seeking a highly skilled Service Advisor to join our team. In this role, A Service Advisor plays a crucial role in the industry, serving as a liaison between customers and the service department of a dealership or repair facility. The primary responsibilities of a Service Advisor include:

Customer Interaction:

Greeting customers and assessing their vehicle service needs. Listening to customer concerns and documenting relevant information about vehicle issues.

Service Recommendations:

Advising customers on recommended maintenance and repairs based on vehicle inspections and manufacturer guidelines. Providing cost estimates for services and obtaining customer approval before initiating work.

Scheduling and Coordination:

Scheduling appointments for service and repairs. Coordinating with the service department to ensure timely completion of work. Managing the flow of vehicles in and out of the service area.

Communication:

Keeping customers informed about the status of their vehicles and any additional repairs or issues that may arise during the service process. Explaining technical details in a clear and understandable manner to customers. Willing to train others share knowledge

Documentation:

Creating and maintaining accurate service records for each customer and vehicle. Documenting all customer interactions and service transactions.

Customer Satisfaction:

Ensuring high levels of customer satisfaction by addressing concerns, resolving issues, and providing excellent customer service. Seeking feedback from customers to improve service processes.

Sales and Upselling:

Recommending additional services or products that may benefit the customer or enhance the performance of the vehicle. Explaining the value of recommended services to customers.

Technical Knowledge:

Staying informed about automotive technology, service procedures, and industry trends. Collaborating with technicians to understand and communicate technical information to customers.

Administrative Tasks:

Handling paperwork, invoices, and processing payments. Utilizing computer systems and software to manage customer and vehicle information.

Compliance:

Ensuring compliance with dealership or service center policies and procedures. Adhering to relevant regulations and standards in the automotive industry. A successful Service Advisor possesses strong communication skills, customer service orientation, and a basic understanding of mechanics. Must have their own tools. Additionally, organizational skills and the ability to work well under pressure are important in this role. North American Truck & Trailer offers a competitive wage and benefit packing including: .Benefits available the 1st of the month following date of hire. 401(k) retirement plan with company match Medical, Dental, and Vision Insurance Life Insurance Short- and Long-Term Disability Insurance Paid Vacation, Sick, and Holidays OEM Training Incentive for Parts & Service personnel Tool Reimbursement for service employees Tuition Reimbursement for service employees Discount on Parts/Labor and Vehicle Purchases Employee Referral Bonus Professional work environment To apply please contact Cheryl Rierson at Cheryl.rierson@nattinc.com or 605-332-7112. Come experience the difference! In joining the North American Truck and Trailer family, you're not just securing a job - you're becoming a vital part of a dynamic team that values camaraderie, respect, and mutual support. We pride ourselves on fostering a family-like work atmosphere where every member's contributions are acknowledged and celebrated. As an integral driver or member of our team, you'll experience a range of benefits that extend beyond the professional realm. From comprehensive healthcare coverage to competitive compensation packages and opportunities for career growth, we're committed to ensuring your well-being and success. At North American Truck and Trailer, you're not just an employee; you're part of our extended family, dedicated to achieving excellence together. Join us today and be a part of a community that values your skills, respects your aspirations, and embraces you as one of our own. Your journey towards a fulfilling career and a supportive work environment begins with us. Welcome to the family!