Customer Service Rep-Kearney

Customer Service Representative :

Make your career goals become a reality at Frontier Home Medical! We are looking for a motivated, reliable, friendly person with previous medical customer service to round out our Patient Advocate team being a Customer Service Representative. This position will be located out of our Kearney Branch servicing the surrounding area.

Customer Service Representative Duties:

Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling. Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies. Work closely with doctors, nurses, and other referral sources to ensure excellent patient care. Complete file checklist, intake and insurance verification forms and determine charges and coverage for service/product requested. Create and file patient records. Collect co-pays and input payment data. Collect compliant medical documentation for insurance invoices. Maintain work operations by following company policies and procedures. Ability to administer after hours call on a rotation schedule.

You should have:

A passion for customer service and patient care. The ability to thrive in a fast-paced environment. Strong attention to detail. The ability to maintain confidentiality and patient respect. Organizational and computers skills. Outgoing and positive attitude. Reliable, strong work ethic. Knowledge of healthcare billing helpful. AR/AP experience a plus. Why Choose Frontier? We are a Nebraska-owned Durable Medical Equipment company with 7 locations throughout the state. Frontier offers quality service, quality equipment and great follow-up care to its customers. To its employees, Frontier provides competitive wages and benefits in a supportive and friendly atmosphere. Are you ready to provide exceptional medical customer service while acting as the first point of contact for our valued customers?