Customer Service Representative/Personal Banker

Primary Job Purpose:

Primarily responsible for providing friendly, courteous service to customers in a professional manner and actively cross-sell bank services. Listening to customer wants and recognizing what they need or what the bank can do to serve them better.

Essential Responsibilities and Duties:

Pay checks and pay out monies after verifying signatures, ID and customer balances. Receive checks and cash for deposits and loan payments, verify amounts and signatures and process transactions. Open new accounts and modify or close existing accounts (including checking, savings, money market and CDs) for individuals, businesses, and trusts. Provide direct and personal contact for business customers. Assist customers with Debit Cards

• applications, creating, ordering, capturing, disputes with cards and fraud.

Provide customer assistance with Electronic Banking products. Daily balance and maintain cash drawer, ATM, coin machine and bank vault. Assist customers with credit card applications. Place check orders. Issue Cashier's Checks. Redeem US Savings Bonds. Answer phones in a courteous manner. Process transactions through check scanner. Balance and wrap coin. Serve as a Notary. Assist customers with entry into their Safe Deposit Box. Establish individual goals and participate in departmental goals as they relate to the success of the bank's Strategic Plan and specific job functions. Participate in the business development efforts of the bank. Perform other duties as assigned.

Education:

A high school diploma or equivalent is preferred.

Experience:

Customer Service and money handling experience is required. Banking/teller experience is preferred. Must have basic computer knowledge, be proficient with Microsoft products and the ability to operate standard office equipment.

Hours:

Mon

• Fri:

  9:30 am
• 5:30 pm OR 8:00 am
• 4:00 pm (rotating shifts)

Rotating Saturdays:

7:15 am to 12:00 pm

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Health savings account Life insurance Opportunities for advancement Paid time off

Work Location:

In person