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Customer Experience Specialist
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Robert Half
Nashua, NH (In Person)
Full-Time
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Job Description
We are looking for a Customer Experience Specialist to join our team in Nashua, New Hampshire in a Contract to Permanent role. This position focuses on delivering responsive support to business customers, managing order activity, and maintaining accurate account information across internal systems. The ideal candidate is organized, service-oriented, and comfortable balancing phone-based customer interactions with administrative follow-up.
Responsibilities:
- Respond to incoming customer calls with a detail-oriented approach, resolving questions and providing timely support.
- Enter and manage business-to-business orders while confirming details and coordinating next steps accurately.
- Record customer communications and account updates in CRM and related internal platforms to maintain clear documentation.
- Assist customers with product, order, and account-related inquiries, ensuring issues are addressed thoroughly.
- Complete administrative support work, including follow-up tasks and general back-office coordination as needed.
- Monitor customer accounts and take appropriate action when service issues, order discrepancies, or account concerns arise.
- Perform billing-related activities, review account charges, and help manage open backorders to support order fulfillment.
- Maintain accurate customer records by updating account details, order information, and interaction history consistently.