Customer Service Representative

Customer Service Representative Portsmouth, NH 03804 $17 an hour - Full-time $17 an hour - Full-time Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams, and technical solutions. Our staffing division works as a recruiting arm for technical companies in the region and across the country. Clients turn to us to help them find talent. We are currently seeking a Customer Service Representative for an international company that operates within the transportation industry. The CSR provides exceptional customer service while serving as a subject matter expert for the walk-in EZ Pass center in Concord, NH, requiring a 100% on-site presence. This role is responsible for delivering exceptional face-to-face service, managing transactions, resolving inquiries, and ensuring compliance with company policies and performance standards. Job Duties Greet customers promptly and courteously using the lobby queue system to ensure a positive first impression. Manage all customer transactions, including payments, refunds, and settlements, with accuracy and professionalism. Accurately input customer data, transactions, and related information into the system to maintain data integrity. Address customer inquiries, troubleshoot issues, and escalate complex cases as needed to ensure timely resolution. Provide clear and accurate information regarding fare media and related services. Maintain compliance with company policies and regulatory standards while ensuring accurate recordkeeping. Reconcile cash drawer and assigned inventory at the end of each shift; conduct weekly or monthly inventory audits as requested. Meet established KPI benchmarks for interaction time and transaction accuracy while maintaining superior service quality and customer experience. Qualifications High school degree, or equivalent. Minimum 1 year of customer service experience, preferably in a walk in or retail environment strongly preferred. Strong communication and interpersonal skills with the ability to handle challenging situations professionally. Proficiency in computer systems and data entry; experience with CRM tools is a plus. Ability to manage cash transactions accurately and reconcile accounts. May need to work extended hours, weekends, or holidays.

Hourly Rate:

$17.00 Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

Job Type:

Full-time Pay:

$17.00 per hour

Benefits:

401(k) Health insurance

Work Location:

In person