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Overnight Customer Service
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C&J Bus Lines
Portsmouth, NH (In Person)
$52,520 Salary, Full-Time
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Job Description
Come join a great team! We're looking to add to our customer service team to work from 7:30 PM until 3:30 AM Fridays-Tuesdays at our Portsmouth Terminal. C&J Bus Lines isn't just a transportation company; we're a regional icon, trusted by over 700,000 passengers annually. From daily routes to Boston's South Station and Logan International Airport to executive class service to New York City, we're proud to connect our communities with safe, reliable transportation. But what truly sets us apart is our commitment to our team:
Community Impact:
At C&J, we're not just coworkers; we're neighbors. Join us in making a positive difference in our local communities.Innovative Spirit:
We're always looking for new ways to impress our customers and make our work meaningful. Your ideas matter here.Team Recognition:
Your hard work doesn't go unnoticed. From pizza parties to team gatherings, we ensure that everyone feels valued and appreciated.Summary:
Responsible for daily operations of the customer service desk at assigned facility. Primary focus is to ensure consistently exceptional customer service through teamwork and effective communication.Essential Duties and Responsibilities:
- Provide timely and accurate information to customers concerning schedules, pricing and policies
- Accurate processing of tickets using the ticketing system and/or on line ticketing software
- Process refunds, gift certificates and all special discounts and promotions
- Work closely with Drivers to quickly resolve passenger issues
- Assist drivers by being at the coach door for assisting customers
- Frequent attention to the cleanliness of the facility and outside surrounding areas
- Accurate and timely cash out at end of shift
- Log passenger counts, Driver check ins and bus changes
- Notify Duty Supervisor in the event of breakdown, bus delays, weather issues or absenteeism
- Complete 'Incidence Report' with customers and send to management in a very timely manner
- Attention to safety of employees and customers and notification to management of any potential hazards
- Maintain regular and punctual attendance, work overtime as assigned, work outside in all weather and comply with all company policies and procedures
- Maintain familiarity with content and functions of ridecj.com
- Attendance is a mandatory function of the position.
Skills Required:
- Ability to communicate customer requests to management for decision as needed
- Intermediate Computer literacy
- Excellent communication skills with passengers and other co-workers concerning operations, policies, etc.
- Excellent interpersonal and conflict resolution skills
- Excellent customer service skills
- Ability to manage a high-volume service counter
- Able to work independently and to multitask as needed. Frequently called upon to talk to customers, process tickets and adhere to tight schedules
- Able to recall schedules, fares, policies, etc. without using reference material
- Position requires availability to work various shifts on weekdays, weekends, evenings, and holidays, including shifts at non home-base terminals
- Must be able to communicate clearly and effectively in a courteous manner at all times and display empathy
- Must be able to stand for up to 8-10 hours at a time
- Must be able to lift, push, or pull 25 pounds and bend and squat intermittently