Customer Service Representative

Customer Service Representative Sila Services - 3.8 Cherry Hill, NJ Job Details Full-time 12 hours ago Benefits Paid training Health insurance Dental insurance Paid time off Parental leave Vision insurance 401(k) matching Qualifications Customer communication Full Job Description Customer Service Representative Allied Experts - Cherry Hill, NJ Join a Team That Makes a Difference At Allied Experts, our Customer Service Representatives are the voice of the company and play a critical role in delivering an outstanding customer experience. We're looking for motivated, energetic, and customer-focused individuals who enjoy helping people, solving problems, and working in a fast-paced team environment. This is more than just answering phones — it's an opportunity to build relationships with customers, support our field teams, and contribute directly to the success of a growing company. If you thrive in a performance-driven environment and enjoy turning conversations into opportunities, we want to hear from you. We don't just offer jobs—we build careers. Here's why you'll love being part of our team: Great Compensation! Compensation includes hourly pay plus incentives per lead set and run.

Comprehensive Health Benefits:

We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered. Paid Time Off 401(k) Plan with

Company Match Parental Leave:

We support our team members through all stages of life, including offering parental leave for new parents.

Training and Development Opportunities:

We're committed to your professional growth and provide ongoing training.

Yearly Performance Reviews:

We believe in continuous improvement and offer yearly performance reviews to ensure you're on track and rewarded for your hard work. What You'll Do Convert incoming customer calls into booked service appointments Make outbound calls to existing customers to schedule appointments and follow up on service needs Deliver exceptional customer service while promoting Allied Experts' services and solutions Resolve customer concerns professionally and efficiently Maintain accurate customer records and update information in company databases Communicate effectively with dispatch and management teams to ensure a seamless customer experience Participate in ongoing training and professional development opportunities Meet performance goals in a fast-paced, metrics-driven environment What We're Looking For Previous customer service, call center, or dispatch experience preferred Strong communication and active listening skills Comfortable handling both inbound and outbound calls Sales experience or the ability to confidently recommend services is a plus Strong multitasking and organizational abilities Attention to detail and accuracy in data entry Ability to remain professional and positive in a fast-paced environment Self-motivated with a strong work ethic and team-first attitude Experience with ServiceTitan is preferred but not required Why Join Allied Experts? Supportive team-oriented culture Paid training and opportunities for professional growth Stable, full-time opportunity with a growing company Fast-paced environment where your contributions make an impact Opportunity to develop customer service, communication, and sales skills Work Environment This position operates in a professional office setting and routinely uses computers, phones, and scheduling software. Allied Experts values professionalism, integrity, teamwork, and dependable service. Schedule This is a full-time position with a consistent schedule and opportunities for growth within the company. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.