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Customer Service Representative CES
Job
East Coast Warehouse & Distribution Corp
Elizabeth, NJ (In Person)
$49,920 Salary, Full-Time
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Job Description
We are seeking a Customer Service Representative to join our fast-paced office serving the import and logistics community. This role provides customer support via phone and email, delivering accurate information, resolving issues, and ensuring exceptional customer service. Responsible for data entry into Safeway's Transportation Management System (Trinium). Responsible for daily customer communication related to US Customs exam container moves. Responsible to ensure no cargo is released prior to clearance of US Customs holds. Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers. Works directly with customer on obstacles that can arise due to terminal related delays and issues. Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email. Check driver documents for container and LCL pick ups at the CES Check system to ensure cargo is released/charges paid/freight release present Ensure trucking company is authorized to pick up chassis/ Receives chassis from outside truckers Communicates with SSL to resolve any issues