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Customer Service Representative
Job
Aviation Charters, Inc.
Ewing Township, NJ (In Person)
$35,360 Salary, Full-Time
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Job Description
Customer Service Representative Aviation Charters, Inc. Ewing, NJ Job Details Part-time | Full-time From $17 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Qualifications Computer operation Computer literacy Writing skills English Driver's License Data entry Technical Proficiency Full Job Description Job description
- Delivering a proactive and personalized service to Private and Corporate Aviation clientele.
- Arranging services including hotel, catering, and ground transportation.
- Coordinating aircraft services, such as fuel and ramp or hangar accommodations.
- Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
- Educating customers on available services, promotions, and programs.
- Processing payments
- Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled.
- Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
- Clearly communicate in English and with the proper tone in person, via telephone, radio communicators, and in various forms of writing such as data entry, email, and hand-written documents.
- Operate a multi-line telephone and use the company-approved greeting.
- Assist visitors with their luggage in the FBO and outside to/from aircraft
- Exhibit a positive attitude, consideration, and courtesy to everyone at all times.
- Drive cars, vans, or other shuttles as needed.
- Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns.
- Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
- Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity
- Ability to prioritize and perform multiple tasks simultaneously.
- Other duties as requested Position Requirements Excellent interpersonal, verbal, and written communication skills.