Customer Service Representative

Customer Service Representative Academy Service Group - 2.7 Hackensack, NJ Job Details Full-time 11 hours ago Qualifications Phone communication Technical Proficiency Full Job Description Customer Service & Client Relations Specialist Hackensack, NJ | Full-Time (40 Hours/Week) About the Role We are looking for a highly motivated Customer Service professional who thrives on building strong relationships and keeping operations moving. This role is ideal for someone who enjoys working in a fast-paced environment, communicating with both customers and vendors, and staying organized across multiple tasks. Key Responsibilities Build and maintain strong customer relationships through phone, email, and Zoom communication Follow up with vendors to ensure all required paperwork and documentation is received on time Perform website audits on work orders to ensure accuracy, completeness, and compliance Coordinate closely with internal teams to keep jobs moving efficiently Provide timely updates and clear communication to customers and team members Identify and resolve issues proactively to maintain high service standards What We're Looking For Strong communication skills (phone, email, and virtual meetings) Detail-oriented with the ability to manage multiple tasks at once Comfortable following up and holding vendors accountable Team player who enjoys working collaboratively in an office setting Ability to stay organized in a fast-paced, high-volume environment Previous customer service or operations experience preferred What We Offer Full-time, in-office position in Hackensack Collaborative team environment Opportunity to grow within a fast-paced, expanding company Hands-on role with real impact on operations and customer experience Medical Why Join Us? You'll be part of a growing company where your role directly impacts customer satisfaction and operational success. If you enjoy staying busy, solving problems, and working with a team that moves fast and supports each other—this is the role for you. To be successful in this role, you must: Type quickly and accurately while speaking on the phone (real-time note taking is required) Be highly efficient navigating multiple systems at once Be tech-savvy and comfortable learning and using new software daily