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CUSTOMER SUPPORT ROLE

Job

Academy Service Group

Hackensack, NJ (In Person)

Full-Time

Posted 1 week ago (Updated 6 days ago) • Actively hiring

Expires 6/29/2026

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Job Description

WE'RE HIRING
—
FAST-PACED FOLLOW UP / CUSTOMER SUPPORT ROLE
We are looking for someone who can HUSTLE. This is NOT a sit-around-and-wait position. We need someone who can stay on top of calls, follow ups, technicians, customers, portals, and documentation ALL day long.
Responsibilities Include:
Answering incoming calls professionally and confidently Making outbound follow-up calls to customers and technicians Providing updates and gathering information on open work orders Posting detailed and accurate notes into our system Updating customer portals with statuses, notes, and documentation Following up aggressively until issues are resolved Keeping organized records of every conversation and update Working closely with dispatchers, technicians, and management
What We're Looking For:
Strong phone and communication skills Someone who is organized and
DETAIL ORIENTED
Fast typer who can document while speaking on calls Ability to multitask in a high-volume environment Must be proactive — not someone who waits to be told what to do Comfortable speaking with customers, vendors, and technicians all day Must be reliable, accountable, and able to handle pressure This position is perfect for someone who: ✔ Loves staying busy ✔ Can manage multiple tasks at once ✔ Has urgency and follow through ✔ Takes pride in keeping things organized and updated ✔ Understands the importance of accurate notes and communication If you are motivated, fast-paced, and ready to grow with a rapidly expanding company, we want to hear from you.