(PT) Call Center Associate

JOB Reports to the Director of One Stop Enrollment & Recruitment. Serves as initial intake associate responsible for providing students and inquiries with appropriate information to successful enrollment into college programs.

EXAMPLE OF DUTIES

Process admission applications and all student documents including high school transcripts, college transcripts, and chargeback requestsServes potential and current students with the enrollment process by providing text messaging, email, and phone support Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems Provides student support for online accounts (i.e. Self Service, Buccaneer Email, Blackboard, etc) Assists students in scheduling virtual academic advising appointments if requested.

Ensure that placement scores, SAT/ACT or multiple measure scores are submitted and recordedResponds to requests and refers students to institutional resourcesProvides support in scanning and linking of all incoming student recordsAssists with arrangements for outreaching and Recruitment to attend internal/external eventsAssists with the preparation, setup, and coordination of eventsPerforms general office dutiesProvides support as needed with logging unofficial transcriptPerforms related duties as assigned.

SUPPLEMENTAL INFORMATION

Terms of Employment:

This position may require flexible scheduling to include evenings and weekends and duties at any Atlantic Cape location. This is a part time position requiring up to 26 hours per week. (PT) Call Center Associate 4.2 4.2 out of 5 stars Mays Landing, NJ 08330 $18 an hour - Part-time Atlantic Cape Community College 80 reviews $18 an hour - Part-time JOB Reports to the Director of One Stop Enrollment & Recruitment. Serves as initial intake associate responsible for providing students and inquiries with appropriate information to successful enrollment into college programs.

EXAMPLE OF DUTIES

Process admission applications and all student documents including high school transcripts, college transcripts, and chargeback requestsServes potential and current students with the enrollment process by providing text messaging, email, and phone support Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems Provides student support for online accounts (i.e. Self Service, Buccaneer Email, Blackboard, etc) Assists students in scheduling virtual academic advising appointments if requested.

Ensure that placement scores, SAT/ACT or multiple measure scores are submitted and recordedResponds to requests and refers students to institutional resourcesProvides support in scanning and linking of all incoming student recordsAssists with arrangements for outreaching and Recruitment to attend internal/external eventsAssists with the preparation, setup, and coordination of eventsPerforms general office dutiesProvides support as needed with logging unofficial transcriptPerforms related duties as assigned.

SUPPLEMENTAL INFORMATION

Terms of Employment:

This position may require flexible scheduling to include evenings and weekends and duties at any Atlantic Cape location. This is a part time position requiring up to 26 hours per week.