Customer Experience Specialist (HVAC)

Customer Experience Specialist (HVAC) ACE Solutions Hasbrouck Hts, NJ Job Details Full-time | Contract $45,000 - $65,000 a year 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Teamwork Microsoft Excel Call center experience Filing Attention to detail Organizational skills Full Job Description Who We Are ACE is a leading Advanced Comfort & Energy Solutions for the residential, commercial ,service/installation and energy conservation fields in north east America area. ACE is committed to providing the industry with innovative HVAC solutions while maintaining a primary focus on ultimately enhancing the quality of life style Our Mission With honesty and integrity, we strive to be the industry leader and preferred partner by providing innovative comfort solutions and first class client services that ultimately enhance the quality of life style. We are currently looking for Customer Experience Specialist position. 1. Job Duty

• CSR (Customer service - incoming call / Booking)
• Understands all processes across different job site in terms of maintaining supporting documentation for vendor expenditure.
• Service Agreement
• Customer Satisfaction Follow up

Employee File Maintenance:

Organizes and maintains electronic and written files, records and logs.

• Provides customer support - answering phone calls, taking messages, transferring calls, and providing appropriate information in a courteous, professional manner.
• Handling other related functions as necessary. 2. Qualification
• Above Community College degree or equivalent.
• Strong communication skills.
• Must have good attention to details and organizational skills
• Must be excellent in Microsoft Excel.
• Efficient and organized in a very fast paced environment.
• Problem solver and analytical thinker.
• Very good attention to detail and diligent
• Interpersonal skills (teamwork, customer orientation).
• Judgment and thinking (original thinking, judgment and decision making, problem solving).
• Performance skills (accuracy with detail, planning and organizing, efficiency).
• Personal characteristics (motivation and commitment, flexibility, assertiveness, self-management, ability to take direction).
• Must have the ability maintain a high level of confidentiality.

Pay:

$45,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Experience:

Call center: 1 year (Preferred)

HVAC:

1 year (Preferred) Ability to

Commute:

Hasbrouck Hts, NJ (Preferred)

Work Location:

In person