Customer Retention Specialist

Customer Retention Specialist Slice Merchant Services - 3.9 Holmdel, NJ Job Details Full-time $20 - $28 an hour Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Objection handling (sales technique) Customer communication Google Docs Active listening Customer retention Interpersonal skills Customer service De-escalation techniques Conflict de-escalation Sales management systems proficiency CRM system proficiency Outbound calling Full Job Description Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant. Slice Merchant Services seeks a quality-focused, self-motivated, team player committed to maintaining customer satisfaction. An ideal candidate is a reliable and driven professional with strong relationship-building skills.

Responsibilities:

Communicate directly with customers, utilizing strategies to retain the business of existing customers Ensure a high level of customer satisfaction through proactive support and active listening Address customer concerns and provide solutions Responsible for proper pipeline management within CRM tools Support customers through inbound/outbound retention efforts for accounts identified as being at risk and high value Educate customers on the value of our services Lead retention efforts to maintain or increase volume retention across the portfolio

Required Qualifications:

Minimum five-year customer service and or two years of retention experience Results-oriented self-starter with disciplined workflow practices Strong problem-solving and decision-making abilities Ability to isolate and overcome objections Ability to accomplish objectives during challenging customer interactions Comfortable managing email, Google Docs, and CRM system Empathy and patience Strong de-escalation ability If you read all the way down here, you are most likely a great fit for the opportunity.

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Job Type:

Full-time Pay:

$20.00 - $28.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer retention: 3 years (Preferred) Customer service: 2 years (Preferred)

Work Location:

In person