Customer Service Representative

Description We are looking for a personable and motivated Customer Service Representative to join a Contract assignment in Jersey City, New Jersey. This opportunity is well suited for someone who combines strong client-facing service skills with a sales-oriented mindset and enjoys helping prospective residents navigate their housing options. The position focuses on creating a positive experience from first inquiry through move-in while supporting leasing performance and resident satisfaction.

Responsibilities:

• Welcome prospective residents, answer questions, and provide engaging property tours that highlight apartment features and community benefits.
• Lead applicants through each step of the leasing journey, explaining requirements, timelines, and next steps clearly and professionally.
• Maintain consistent communication with leads through phone, email, and follow-up outreach while documenting activity in the company system.
• Prepare and process leasing documentation, assist with application review steps, and help coordinate a smooth move-in experience.
• Respond to resident inquiries related to leases and provide timely support to help resolve routine concerns.
• Review apartment homes before occupancy to confirm they are presented properly and ready for incoming residents.
• Contribute to leasing and occupancy targets by building strong prospect relationships and supporting conversion efforts.
• Handle inbound and outbound customer interactions professionally, including service calls and general information requests as needed. Requirements
• At least 1 year of experience in customer service and sales-focused work environments.
• Background in leasing, hospitality, retail, restaurants, property management, or similar customer-facing settings is preferred.
• Strong verbal and written communication skills with the ability to build rapport quickly.
• Comfortable working toward sales expectations, occupancy goals, or other performance measures.
• Experience using customer service, lead tracking, or property management software; familiarity with Yardi RENTCafe IQ is a plus.
• Ability to manage inbound and outbound calls while maintaining accuracy in documentation and follow-up.
• Capable of handling administrative tasks such as order entry, application support, and record updates.
• Availability to work a flexible schedule, including weekend hours when needed.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .