Customer Service Representative

Job Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The Customer Service Representative (CSR) is responsible for providing exceptional support to PLPS customers. This role serves as a key liaison between customers, sales, prepress, production, planning, and quality departments ensuring accurate and timely order processing, communication, and problem resolution. Every customer engagement whether by phone, email or in-person is a selling opportunity and the CSR has the most opportunities to act as a selling agent for PLPS. The ideal candidate will also have the ability to serve as an inside sales responsibility for small accounts- identifying opportunities to expand business through upselling, cross-selling and proactive relationship management. The ideal candidate has strong attention to detail, excellent communication skills, and thrives in a fast-paced, deadline-driven manufacturing environment.

Key Responsibilities:

Manage customer accounts and serve as the main point of contact for inquiries, orders, and service requests Process orders accurately and timely using Label Traxx platform Coordinate with internal departments (sales, prepress, production, quality and shipping) to meet/exceed customer expectations and delivery timelines Provide proactive and regular updates on order status, lead times, and delivery schedules Ensure quality department resolve customer complaints, in a professional and timely manner Support new customer onboarding by coordinating internal setup and ensuring spec sheets, quality/testing protocol and approvals are complete Participate in production meetings to represent customer priorities and urgent requests Build and nurture strong relationships with existing customers to drive repeat business and increase wallet share Prepare and follow up on sales quotations for small accounts Participate in outbound calling to obtain new customers and update existing customers on capabilities. Update CRM regularly with customer and prospect activity

Qualifications:

High school diploma or equivalent required; Associate's or Bachelor's degree preferred 2+ years of customer service experience in printing environment (label/packaging industry preferred) Familiarity with pressure sensitive labels, printing methods (flexo, digital), and related terminology a plus Proficiency in ERP software, CRM software and Microsoft Office (Excel, Outlook, Word) Excellent time management, written and verbal communication skills Strong organizational and multitasking abilities Customer-focused mindset with a solution-oriented approach Ability to remain calm under pressure and adapt to changing priorities

Work Environment:

Office-based role with occasional time spent in the production facility Fast-paced, collaborative environment with cross-functional coordination Standard working hours with occasional overtime during peak production cycles PLPS is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to

Commute:

Lakewood, NJ 08701 (Preferred) Ability to

Relocate:

Lakewood, NJ 08701: Relocate before starting work (Preferred)

Work Location:

In person