Call Center Representative

Call Center Representative Boston Medical Group PA/CFH Lyndhurst, NJ Job Details Part-time | Full-time $16 - $20 an hour 1 day ago Benefits Paid time off Qualifications Record keeping Computer operation Active listening Computer literacy Conflict management Computer skills Patient interaction CRM system proficiency Customer complaint resolution Full Job Description Overview Boston Medical Group New Jersey PA is a premier men's health clinic located in Lyndhurst, NJ since 2012. Join our dynamic healthcare team as a call center representative. In this role, you will handle both inbound and outbound calls, support patients with their questions, and ensure all records are kept accurate and up to date. We're looking for individuals with strong communication skills, a patient-centered approach, and the ability to thrive in a fast-paced environment. Responsibilities Answer incoming calls and respond to patient's inquiries Make outbound calls for sales, follow-ups Document calls and update patient records in a system Follow scripts, guidelines, and compliance standards Handles patient's support, questions, and complaints Other office duties as assigned Required Skills Strong verbal communication and active listening Problem-solving and conflict resolution abilities Patience and professionalism under pressure Basic computer skills and familiarity with CRM systems Ability to multitask and manage time effectively

Pay:

$16.00 - $20.00 per hour

Benefits:

Paid time off

Work Location:

In person