Customer Service Representative

Customer Service Representative Adex USA LC Lyndhurst, NJ Job Details Full-time $20 - $21 an hour 23 hours ago Benefits Health insurance Dental insurance Paid time off 401(k) matching Employee discount Qualifications Computer operation Purchase orders Phone communication Computer literacy High school diploma or GED Data entry Freight Order entry Escalation handling Communication skills Entry level Client interaction via phone calls

Full Job Description Benefits:

401(k) matching Dental insurance Employee discounts Health insurance Paid time off Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, detail oriented and computer savvy. Responsibilities Receive a high volume of inbound calls and emails data entry of customer's Purchase orders into database Identify the reason for the customer's call, collect relevant information, and provide solutions check stock and give eta's on orders process weekly collections Provide freight quotes to the customers. Meet personal and team quotas Qualifications High school diploma/GED Previous experience as a Customer Service Representative or in a similar role is preferred Comfortable using computers and customer management software Excellent phone and verbal communication skills Understanding of active listening techniques Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively