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Customer Service Representative
Job
Robert Half
Mahwah, NJ (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to join a technical support team serving the dealer network and internal partners in New Jersey. This contract-to-permanent opportunity is ideal for someone who combines strong customer service skills with the ability to handle parts-related questions in a fast-paced call center environment. The person in this role will provide accurate guidance, manage issue resolution from intake through follow-up, and contribute to a high standard of service through consistent communication and attention to detail.
Responsibilities:
- Respond to technical parts inquiries from dealership contacts and internal teams, delivering clear and timely support by phone and through case follow-up.
- Manage product inspection requests for the North American market, coordinating with warehouse teams and communicating updates through final resolution.
- Track newly released parts and confirm correct usage or application information to support accurate guidance for customers.
- Review parts-related communications and reference materials to help ensure technical information is correct and up to date.
- Record customer interactions and issue details in the current call logging system to maintain accurate service documentation.
- Prepare and maintain recurring daily, weekly, and monthly reports to support team visibility and operational tracking.
- Participate in training, coaching, safety activities, and continuous improvement efforts aligned with team standards and lean practices.
- Maintain a thorough and attentive approach in all interactions, protect confidential information, and support additional service-related tasks as needed.