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Call Center Specialist
Job
Robert Half
Newark, NJ (In Person)
Full-Time
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Job Description
We are seeking a detailed oriented, customer-focused Call Center Specialist to join our team on-site in Newark, Delaware. This role is responsible for handling inbound and outbound calls, assisting customers with questions and concerns, resolving issues efficiently, and delivering a positive service experience. The ideal candidate is an excellent communicator who can multitask, stay organized, and remain calm in a fast-paced environment. Based on general knowledge.
Key ResponsibilitiesAnswer inbound calls and place outbound calls in a timely manner. Based on general knowledge.
Assist customers with inquiries related to products, services, accounts, orders, or general support. Based on general knowledge.
Resolve customer issues and escalate more complex concerns to the appropriate department when needed. Based on general knowledge.
Accurately document customer interactions, updates, and resolutions in the system. Based on general knowledge.
Maintain a high level of customer service and professionalism during all interactions. Based on general knowledge.
Meet performance goals related to call quality, response time, and productivity. Based on general knowledge.
Follow company procedures, scripts, and compliance guidelines when handling customer communications. Based on general knowledge.
Support team members and contribute to a collaborative call center environment. Based on general knowledge.
Key ResponsibilitiesAnswer inbound calls and place outbound calls in a timely manner. Based on general knowledge.
Assist customers with inquiries related to products, services, accounts, orders, or general support. Based on general knowledge.
Resolve customer issues and escalate more complex concerns to the appropriate department when needed. Based on general knowledge.
Accurately document customer interactions, updates, and resolutions in the system. Based on general knowledge.
Maintain a high level of customer service and professionalism during all interactions. Based on general knowledge.
Meet performance goals related to call quality, response time, and productivity. Based on general knowledge.
Follow company procedures, scripts, and compliance guidelines when handling customer communications. Based on general knowledge.
Support team members and contribute to a collaborative call center environment. Based on general knowledge.