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Email Support
Job
All About Dogs Pet Services
Newark, NJ (In Person)
$54,267 Salary, Full-Time
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Job Description
Email Support All About Dogs Pet Services Newark, NJ Job Details Part-time | Full-time $23.67 - $28.51 an hour 1 hour ago Qualifications Computer operation Teamwork Computer literacy Processing cash transactions Client services Customer support Time management Full Job Description Job Overview We are seeking a dynamic and detail-oriented Email Support to join our customer service team. In this role, you will be the primary point of contact for clients via email, providing timely, professional, and effective support to ensure exceptional customer experiences. Your enthusiasm and communication skills will help build strong relationships with diverse clients, addressing their inquiries and resolving issues efficiently. This paid position offers an exciting opportunity to develop your customer support expertise in a fast-paced, collaborative environment. Duties Respond promptly and professionally to customer emails, addressing questions, concerns, and requests with clarity and empathy Manage multiple email conversations simultaneously while maintaining high-quality service standards Collaborate with other departments to resolve complex client issues or escalate when necessary Maintain accurate records of customer interactions and update relevant data entry systems regularly Analyze customer feedback and common inquiries to identify opportunities for process improvements Assist with outbound email campaigns or follow-up communications as needed to enhance client engagement Ensure adherence to company policies, call center protocols, and communication etiquette at all times Skills Multilingual abilities are highly valued to support a diverse client base Strong written communication skills in English; bilingual proficiency is a plus Experience in customer support or client services within a call center environment is preferred Excellent phone etiquette and professional demeanor in all interactions Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer skills Data entry accuracy and typing speed to handle high volumes of correspondence efficiently Familiarity with outbound calling techniques and call center operations Strong analysis skills to interpret customer data and feedback effectively Ability to handle cash or financial transactions if required; attention to detail is essential Effective time management skills with the ability to prioritize tasks in a fast-paced setting