Customer Service Representative (In-Office | Clifton, NJ)

Customer Service Representative (In-Office | Clifton, NJ) Kucht Appliances Paramus, NJ Job Details Full-time $19 - $22 an hour 1 day ago Benefits Paid holidays 401(k) Paid time off 401(k) matching Employee discount Qualifications Spanish Google Workspace Phone communication English CRM system proficiency Communication skills Entry level Under 1 year Client interaction via phone calls

Full Job Description Benefits:

401(k) Employee discounts Free uniforms Paid time off Join a fast-growing appliance brand and be part of a team that actually solves problems. We're looking for a Customer Service Representative to join our team at KUCHT Appliances. This role is ideal for someone organized, proactive, and comfortable handling real customer situations — not just answering calls, but driving solutions. What You'll Do Handle customer calls and emails with professionalism and empathy Manage service cases from start to finish (not just "log and forget") Coordinate with technicians and internal teams to resolve issues Follow up with customers to ensure things actually get fixed Keep clear, organized notes in our system This is a hands-on role where you'll own cases, not just respond to them What We're Looking For Customer service experience (appliances/service industry is a plus) Strong communication skills (English required, Spanish is a big plus) Organized, detail-oriented, and able to manage multiple cases Comfortable dealing with frustrated customers and solving problems Tech-friendly (CRM, Google tools, spreadsheets) Why Join KUCHT? Competitive salary 401(k) with company match Paid time off + holidays Employee discounts on products Full training — no appliance experience needed Small team, real impact, and growth opportunities Details Full-time, in-office role (Clifton, NJ) This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.