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Customer Service Agent
Job
I & E Insurance Agency
Point Pleasant Beach, NJ (In Person)
$53,040 Salary, Full-Time
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Job Description
Job Summary We are seeking Office Experienced Assistants /Customer Service Representatives to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive experience with our products and services. The ideal candidate will possess strong communication skills and a passion for helping others. Responsibilities
- Respond to customer inquiries via phone, email, in a timely manner.
- Assist customers with paperwork and mailings .
- Perform data entry tasks to update customer records and maintain accurate information.
- Conduct outbound calling to follow up on customer inquiries or feedback.
- Filing, setting up new files, emailing, correspondence.
- Collaborate with team members to improve service delivery and enhance the customer experience.
- Maintain a professional demeanor while communicating with customers.
- paperwork database managment and general office work Experience
- Previous experience in a customer service or sales role is preferred.
- Proficiency in data entry and office software applications.
- Strong verbal communication skills in English; bilingual or multilingual candidates (especially Spanish) are highly desirable.
- Ability to communicate clearly and effectively with customers from diverse backgrounds.
- General Computer skills .
- A positive attitude and willingness to learn are essential for success in this position.
Job Type:
Full-time Pay:
$22.00- $29.