Lead Customer Service Representative - Best Friends Pet Hotel

Lead Customer Service Representative

• Best Friends Pet Hotel

CINNAMINSON NJ

(APO50)

• CINNAMINSON, NJ 08077

  Apply Overview Salary Range $17.00
• $19.00 Hourly Level Experienced Position Type Part Time Job Shift Day Education Level High School Travel Percentage Negligible Category Admin
• Clerical Apply Description Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years. If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

• Health, dental, vision, life insurance, STD/LTD, 401K with company matching
• ESOP
• Employee Stock Ownership Plan (100% company paid)
• Paid vacation
• Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations
• check-ins, check-outs, guest visits and tours, answering general questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry

Qualifications & Requirements Requirements:

• Able to work evenings, weekends, and holidays
• 1-year customer service experience preferred
• Computer skills
• Timekeeping
• Excellent organizational skills
• Able to utilize multi-line phone
• Strong communication skills
• Able to lift 40 lbs.
• Able to stand for up to 8 hours a day
• Able to handle dogs on leashes
• Display professional manner at all times