Customer Service Representative

Customer Service Representative Acudor Products - 1.0 Roseland, NJ Job Details Full-time $45,000 - $50,000 a year 4 hours ago Benefits Paid training Health insurance Paid time off On-the-job training Opportunities for advancement Qualifications Less-than-truckload (LTL) transportation Sales Phone communication Customer service NetSuite Phone customer support Attention to detail Data entry Customer support Associate's degree Order entry Full Job Description Job Summary Acudor Products is hiring! We're seeking a Customer Service Representative to join our team in Roseland, NJ. About Acudor Products Acudor Products is a leading global provider of access solutions for the construction and infrastructure industry. For over three decades, we have partnered with architects, engineers, and contractors worldwide to deliver dependable, high-performance access products for commercial, residential, and industrial projects. The Role We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your primary focus will be ensuring customer satisfaction through clear communication, accurate information, and effective problem-solving. If you enjoy helping others and possess strong phone etiquette, we want to hear from you! Key Responsibilities Handle inbound and outbound calls with professionalism and courtesy. Provide accurate information regarding products and services. Assess customer needs and offer appropriate solutions or alternatives. Resolve customer concerns in a timely and effective manner. Support sales initiatives by identifying opportunities during customer interactions. Collaborate with internal team members to improve the overall customer experience. Experience Previous experience in a call center or customer support role is preferred. Strong phone etiquette and communication skills are essential. Ability to analyze situations quickly and provide effective solutions. Proficiency in data entry with attention to detail. Experience in sales or outbound calling is a plus. Who You Are You're comfortable handling a high volume of calls You enjoy solving problems You stay organized and detail-oriented You thrive in a fast-paced environment Compensation & Benefits Salary range: $45,000-$50,000 annually , commensurate with experience Career advancement opportunities Join us in delivering outstanding service and making a positive impact on our customers' experiences! This is an in-person position that will report 5 days/week to our company HQ in Roseland, NJ. Acudor is an Equal Opportunities Employer We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Pay:

$45,000.00 - $50,000.00 per year

Benefits:

Health insurance On-the-job training Paid time off Application Question(s): Do you have experience with NetSuite or other ERP/CRM platforms? Do you have experience with LTL shipping? Do you have experience with Order Entry?

Education:

Associate (Preferred)

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Roseland, NJ 07068 (Preferred)

Work Location:

In person