Customer Service Associate

Customer Service Associate The Buzz

• Tenafly NJ Tenafly, NJ Job Details Part-time $16.

50 an hour 1 day ago Benefits Paid training Health insurance Employee discount Opportunities for advancement Flexible schedule Qualifications Computer operation Customer communication Teamwork Interpersonal skills English Incident Escalation Working with children Retail math Escalation handling Full Job Description Customer Service Associate (CSA) The Buzz, a vibrant family entertainment center featuring a cozy cafe, open play adventures, and endless fun for all ages, is seeking energetic and friendly Customer Service Associates for our location in Tenafly, New Jersey (just minutes from NYC). This entry-level role is ideal for outgoing individuals who love creating joyful experiences for families in a fast-paced, fun environment. Reporting directly to the Assistant General Manager, CSAs will rotate through key operational roles to gain broad exposure while supporting smooth daily operations, exceptional guest service, and facility upkeep. As a CSA, you'll be the friendly face of The Buzz, ensuring every visitor feels welcome and excited. This position offers variety, teamwork, and opportunities for growth in a supportive setting. No prior experience is required—we provide paid training—but a passion for kids, hospitality, and positivity is a must! Key Responsibilities CSAs will rotate through the following core roles on a scheduled basis, ensuring balanced coverage and skill development. Additional duties may include creating engaging social media content (e.g., photos/videos of fun moments, event highlights) for The Buzz's platforms when time permits.

• Cafe Role:

• Greet all customers warmly as they enter the venue, setting a welcoming tone.
• Maintain our coffee station by refilling milks, syrups, and other essentials; ensure all cafe items (drinks, foods, cups, milks, napkins, etc.) are fully stocked and ready for service.
• Conduct regular stock checks and inventory of cafe supplies to prevent shortages.
• Process cafe purchases accurately via POS system, including ringing up transactions and handling cash/change.
• Keep the cafe space spotless and organized, including wiping counters, tables, and floors throughout shifts.

• Check-in/Cashier Role:

• Greet all customers enthusiastically upon arrival to create an inviting first impression.
• Check in clients for admission to play spaces, verifying signed waivers and explaining policies as needed.
• Ring up additional purchases such as crafts, grippy socks, with speed and accuracy.
• Assign appropriate colored wristbands to guests based on age/activity groups for safety and access control.
• Reconcile end-of-shift cash drawers and report any discrepancies to management.
• General Duties (All Roles):
• Monitor play areas, and event spaces for safety, intervening politely to enforce rules (e.g., no running, age-appropriate play) and alerting supervisors to hazards.
• Assist guests with questions, directions, or minor issues, such as equipment troubleshooting or lost items, while escalating complex concerns to the Assistant General Manager.
• Support event setup and breakdown for birthday parties or group activities, including arranging tables, decorations, and supplies.
• Contribute to overall facility cleanliness by tidying common areas, emptying trash, and restocking general supplies like hand sanitizer or wristband dispensers.
• Collaborate with team members to promote a fun, inclusive atmosphere—e.g., high-fiving kids, chatting with parents, or suggesting activities.
• Abide by company safety protocols, including basic First Aid response if trained, and complete shift checklists for opening/closing tasks as assigned. Education, Experience, and Skills Required
• 0-1 year of customer-facing experience (e.g., retail, food service, or hospitality) preferred but not required—enthusiasm and a willingness to learn are key!
• Availability to work weekends, evenings, and holidays in a fast-paced environment.
• Friendly, upbeat personality with the ability to smile frequently and generate enthusiasm while interacting with families and children.
• Strong verbal communication skills in English; able to articulate clear greetings, provide assistance, and bid farewells to guests.
• Basic math skills for handling transactions and inventory counts.
• Ability to lift up to 25 pounds (e.g., stocking supplies) and stand/walk for extended periods.
• Comfortable working with children/families; basic computer/POS familiarity is a plus.
• Dressed in accordance with dress guidelines (neat, clean, professional—e.g., branded shirt and black pants), looking approachable and polished at all times.
• Team player with a positive attitude; skilled at staying calm under pressure and escalating issues to management as needed. Job Details

• Job Type:

• Part-time

• Salary:

• Starting at $16.50

• Benefits:

• Employee discounts on merchandise, cafe items, and events
• Opportunities for performance bonuses and advancement to supervisory roles

Schedule:

Approximately 20 hrs/week After school shifts on weekdays AM/PM shifts on weekends

• Ability to

Commute:

• Tenafly, NJ 07670 (Preferred) Includes paid on-site training to get you buzzing with confidence.

Join our team at The Buzz as a Customer Service Associate, where your energy will spark smiles and create lasting family memories. If you're ready to rotate through fun roles and make a difference in a lively entertainment hub, apply today!

Job Type:

Part-time Pay:

$16.50 per hour

Benefits:

Employee discount Flexible schedule Health insurance

Work Location:

In person