Body Shop CSR

Job Overview Busy collision repair facility looking for an experienced Customer Service representative to manage front office operations and assist customers through the repair and insurance claim process. Responsibilities Answer incoming calls and assist customer with accident and repair inquiries. Start and process insurance claims with carriers Pull insurance information and verify coverage Schedule estimates and repair appointments Follow up with insurance companies regarding claim status Obtain and review police reports when necessary Provide repair updates to customers throughout the repair process Create and update repair orders in the system Maintain organized customer files and documentation Experience Previous experience working in a body shop, collision center, or automotive dealership Experience using CCC One Experience handling insurance claims and repair orders Strong phone and customer service skills Ability to multitask in a fast-paced environment Strong organizational and computer skills We are looking for a motivated and dependable team member who can provide great customer service and help keep the repair process running smoothly for our customers. If you have previous automotive or collision center experience, we would love to hear from you.

Pay:

$20.00 - $27.00 per hour

Benefits:

Paid time off

Work Location:

In person