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Client Care Coordinator
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Vitale Inspection Services
Trenton, NJ (In Person)
$52,000 Salary, Full-Time
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Job Description
Client Care Coordinator Vitale Inspection Services Trenton, NJ Job Details Full-time $20 - $30 an hour 4 hours ago Benefits Health insurance 401(k) Paid time off Employee discount Qualifications Interpersonal skills Upselling Client rapport building Greeting customers English High school diploma or GED Cross-selling Full Job Description Primary Responsibility - In office position only
- To create a memorable experience as the first voice and point of contact with us.
- To schedule effectively, optimizing capacity and upselling ancillary services.
- Support and maintain office work and workspace. Understand What Vitale Inspection Does and How we Operate.
- Assist with ongoing administration as needed in the operations department. (Team Player)
- Learn the inspection routine and services we provide to our client's. (Ride Along)
- Know what each inspection type is and how it relates to different types of properties.
- Know which inspectors are qualified for specific services and more difficult properties.
- We handle challenges with optimism. Key Responsibilities
- Maintaining a friendly, pleasant, and helpful tone and attitude with all Realtors and clients
- Scheduling inspections into ISN. (Company scheduling software)
- Setting proper expectations for the client and the Realtors (buyer and seller agents)
- Daily tasks in ISN (verifying orders, running reports, calling clients for missing items, following up on missing reports from inspectors/vendors)
- Entering payments for credit cards and checks over the phone.
- Supporting our marketing efforts on an administrate level.
- Build, Listen, Learn, and add Value to the company through having an ownership mentality.
- Work with other Client care coordinators to maximize efficiency and complete all daily activities timely.
- Maintain good records and notes of client calls and concerns.
- Relay information to inspectors from clients/Realtors who have questions or concerns.
- Operations meeting WEEKLY to report on wins, opportunities, and challenges.
- Follow up phone calls as needed to clients and Realtors.
- Monitor our social media pages and Blipp for the purpose of replying to client reviews.