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Customer Service Specialist
Job
Robert Half
Westfield, NJ (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Specialist to support clients and internal teams by ensuring orders move smoothly from request through delivery. This position blends customer communication, order coordination, and account support to help maintain a high standard of service. The ideal candidate is organized, responsive, and confident managing multiple priorities while delivering accurate information and timely follow-up.
Responsibilities:
- Build and maintain positive relationships with assigned customers, serving as a reliable point of contact for ongoing account needs.
- Enter and manage quotes, sales orders, and billing documents with a strong focus on accuracy and turnaround time.
- Partner with production, yard, and transportation teams to align order details and support timely, correct fulfillment.
- Address questions related to pricing, stock levels, product details, and expected delivery timelines in a clear and thorough manner.
- Investigate and resolve service concerns, order discrepancies, and customer complaints with urgency and sound judgment.
- Monitor active orders and provide regular status updates to customers as well as relevant internal stakeholders.
- Support field sales personnel by assisting with order processing, account maintenance, and customer follow-up activities.
- Keep customer account information current and accurately documented within company systems.