Service Writer

Purpose:

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership Job Responsibilities/Duties Fields internal and external customer inquiries to the Service Department Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are close and invoiced Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager Maintains Service Department filing and records Updates customer profiles using equipment, hours, or other information from the customer work orders Maintains accessories and supplies and prepares replacement orders May prepare Service Technician efficiency reports May process warranty and/or product improvement claims including computation of charges, submission and follow-up Verify parts are on the right segments and are mentioned in the service tech comments or returned parts as needed Watch time punches and edit as needed Answer phone calls Review Codify quotes and go over them with customers Selling work to customers, informing customer of the estimated price, and asking for permission to proceed Follow up on jobs and with customers T Complete Work Orders as needed Handle any after-hours situations that may arise; including being on call when needed

Experience, Skills, and Knowledge:

Must have excellent communication skills and be detail oriented Ability to use standard desktop load applications such as Microsoft Office and internet functions Knowledge of office procedures General understanding of mechanical/technical term is preferred Basic knowledge of accounting practices