CUSTOMER SERVICE ASSOCIATE

Share $16.71 Per Hour Position range in Farmington MSA $14.30•$21.22 Per hour

CUSTOMER SERVICE ASSOCIATE

City of Farmington, NM

Occupation:

Customer Service Representatives

Location:

Farmington, NM•87401 Positions available: 1 Job #: 72

Source:

City of Farmington, NM

Posted:

04/07/2026

Web Site:

www.farmingtonnm.gov

Job Type:

Regular, Full Time (30 Hours or More), Day Shift Shift Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Schedule Full Time Job Type Regular Job Description Help for Job Description. Opens a new window.

JOB OPENING

CITY

OF FARMINGTON

JOB

POSITION

#72:

CUSTOMER SERVICE ASSOCIATE

NUMBER

OF VACANCIES

1

DEPARTMENT:

Electric Utility / Customer Care

WORK LOCATION

MOC

HIRING RATE:

$16.71 / Hour

PAY GRADE

F•Non-Exempt

TYPE OF POSITION

Regular / Full-Time

DAYS WORKED

Monday•Friday

HOURS WORKED

8:00 a.m.•5:00 p.m.

APPLICATIONS WILL BE RECEIVED THROUGH

April 22, 2026 JOB DUTIES ESSENTIAL DUTIES Responsible for providing total customer satisfaction. Employee works under the general supervision of the Customer Care Specialists, Operations Coordinator, and the Customer Care Manager. Responsible for obtaining and providing information from walk-in and telephone customers as to service and billing needs, inquiries, and problem solving. Responsible for entering customer information into the computer system to generate service orders for utility connects, disconnects and transfers of service, etc. Confidentiality of sensitive information is imperative in this position. Responsible for filing and general clerical work as needed, such as composing and typing correspondence to customers. Performs routine cashiering work. Receives and records monies from walk-in and drive-up window customers, including utility payments, city assistance payments and utility deposits. Runs payments for the Finance batch which includes but is not limited to deposits from other Departments, court fines, Animal Shelter and Civic Center fees, license/permit fees, rent royalties and all other fees. Processes daily wire transfer and ACH detail into a payment batch. Processes all LIHEAP and ECHO assistance payments into a payment batch. Processes night drop and mail payments to customer accounts. Pursues collection of delinquent utility accounts, processes disconnect/re-connect orders, establishes and monitors payment schedules, requests re-reads on active or disconnected accounts and completes process to final utility services, customer follow-up/account research when appropriate. Sets up payment plans and calculates water leak credits for customer accounts. Authorizes field personnel to accept partial payments, or make payment arrangements on accounts. Determines whether customer may pay by check. Balances daily receipts with computer generated print out, totals cash receipts using an Excel spreadsheet, and prepares daily receipts for Accounting. Must adhere to the City of Farmington's Cash Handling Policy. Comprehensive knowledge of City utility systems, rules, regulations, city codes, the delinquent process and the utility billing process. Acts as a back-up receptionist performing associated duties as assigned, i.e., greeting walk-in customers, answering incoming telephone calls, processes return mail, etc. Using excellent customer service skills, establishes and maintains effective working relationships with other employees, officials, and all members of the general public. Sells trash bags to customers. Attendance at work is an essential function of this position.

NON-ESSENTIAL DUTIES

Refers customers for financial assistance if a need is determined. Counsels customers regarding high bills and instructs in conservation methods. Works with customers for problem resolution, i.e. high bills, payment arrangements/collections. Suggests strategies for improving customer service. May act as an interpreter, as necessary. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Additional Information Help for Additional Information. Opens a new window.

QUALIFICATIONS

This position is subject to the City's Drug and Alcohol Free Workplace Program.

This includes:

pre-employment testing, post-accident testing, reasonable suspicion testing, return-to-duty testing, and follow-up testing. Extensive background checks required. Must have a high school diploma or equivalent; previous customer service, cash handling and collection experience preferred, but not required; clerical background sufficient to perform the duties as outlined. Must successfully pass a criminal background investigation due to frequency of access to cash receipts. Ability to calculate rates, charges/refunds for misreads, tampering adjustments, etc. Ability to communicate in an efficient and calm manner with irate or distraught customers. Ability to deal with stress. Must be able to focus on one customer issue at a time. Multi-tasking is sometimes needed, although it is imperative to give current customer your undivided attention. Ability to understand and communicate complex rate schedules. Ability to perform arithmetic computations accurately and quickly; ability to communicate effectively verbally and in writing; ability to establish successful working relationships; ability to work under pressure and/or frequent interruptions. Ability to establish and maintain cooperative working relationships with co-workers, supervisors, other City personnel and the public. Ability to operate tools and equipment listed.

TOOLS AND EQUIPMENT USED

Cash register, typewriter, calculator, telephone, personal computer including Word, Excel, email, and utility billing software packages, copy machine and fax machine.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands and fingers, handles, or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is quiet to moderate.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER, M/F/D/V.

City of Farmington https://fmtn.applicantpro.com • Visit the Employer site for more details Help for Employer Information. Opens a new window. City of Farmington, NM Social Links Connect with City of Farmington, NM Other Local Jobs from City of Farmington, NM Help for Other Local Jobs from. Opens a new window. Change to Grid view Pause Carousel Previous Slide Next Slide Slide 1 Slide 2 Slide 3 Teen Librarian City of Farmington, NM Farmington, NM Librarians and Media Collections Specialists Regular | $45,000.00•55,000.00 Year Government• 1 week ago

JOB OPENING CITY OF FARMINGTON JOB POSITION

#66: Teen Librarian

NUMBER OF VACANCIES

1

DEPARTMENT:

Library

WORK LOCATION

Farmington Public Library

SALARY RANGE

$45,000•$55,000 annually

PAY GRADE

J

TYPE OF POSITION

Regular, Full-time

DAYS WORKED

Varies, Monday through Saturday

HOURS WORKED

Varies, typically 8:00 am•5:00 pm, may flex schedule

APPLICATIONS WILL BE RECEIVED UNTIL

Monday, April 27th, 2026 JOB

DUTIES ABOUT THE ROLE

This is a creative leadership position for a librarian who is passionate about teens and tweens and excited to design services that are relevant, welcoming, and future-focused. You will have the autonomy to imagine new programs, shape collections, activate spaces, and build meaningful relationships with young people while mentoring staff and collaborating across the organization. This position plays a central role in imagining and delivering innovative services for tweens and teens. Under the strategic leadership of the Youth Services Coordinator, this position leads the day-to-day vision and direction of teen services with significant independence. The role is empowered to bring creativity, initiative, and professional expertise to the work while advancing shared departmental goals and contributing to broader priorities and long-range planning.

KEY RESPONSIBILITIES

Design, implement, and evaluate innovative, interest-driven programs for teens ages 13-18 and tweens ages 8-12, using creative approaches and emerging trends to continually reimagine what youth library services can be. Champion a responsive, high-impact selection of young adult materials that reflects the identities, interests, and curiosities of teens. Exercise professional judgment in selecting, promoting, and evolving the collection using professional reviews, the library's material selection policy, community insight, and usage data. Provide inspiring day-to-day leadership, coaching, and mentorship to Youth Services Clerks, Technicians, volunteers, and assigned staff, supporting their growth and success. Help shape the future of the team by participating in recruitment, hiring, onboarding, skill-building, and continuous coaching. Lead the vision for the Teen Zone as a vibrant, flexible, and highly used destination. Serve as a dynamic ambassador for the library and for young people, building meaningful connections and elevating the visibility of teen and tween services. Creatively promote programs, collections, and services through social media, newsletters, digital storytelling, and in-person outreach. Lead engaging tours, programs, and presentations that introduce new audiences to the library in memorable ways. Manage designated budget areas, making decisions about resource allocation with accountability, responsibility, and innovative thinking to expand and enhance services. Play an active role in department-wide operations, supporting shared service points, team initiatives, and coordinated outreach programs. Keep informed of current trends, technology, and developments affecting librarians through professional reading, education opportunities, and participation in professional organizations. Attends workshops, conferences, and trainings. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share Library Public Computer Lab Technician City of Farmington, NM Farmington, NM Medical and Clinical Laboratory Technologists Temporary | $14.00 Hour Government• 1 week ago

JOB OPENING CITY OF FARMINGTON JOB POSITION

#68: Library Public Computer Lab Technician

NUMBER OF VACANCIES

1•2

DEPARTMENT:

Library

WORK LOCATION

Farmington Public Library

HIRING SALARY

$14.00/hour

PAY GRADE

Temporary

TYPE OF POSITION

Part-Time

DAYS WORKED

Varies

HOURS WORKED

Varies

APPLICATIONS WILL BE RECEIVED UNTIL

Monday, April 13th, 2026 JOB

DUTIES ESSENTIAL DUTIES

Works under the supervision of the Library Computer Support Supervisor (Public Technology Coordinator). Must be available during peak use hours, which include weekdays, evenings and weekends. Coordinates, organizes, and monitors use of public computers. Responsible for providing exceptional customer service and assisting patrons with basic use of library's public computers and ensuring computer users comply with policies and guidelines relating to use of the computers and the internet. Responsible for planning, scheduling and instruction of computer and technology appointments, as needed. Uses knowledge of computers, Microsoft Windows, Microsoft Office, Webmail and the World Wide Web to carry out job duties. Responsible for mastering the use of library technology and assisting other employees, and patrons in its proper use. (Audio visual systems, 3D printer systems, Cricut machines, etc.) Using excellent customer service skills, establishes and maintains effective working relationships with other employees, officials, and all members of the general public. Attendance at work is an essential function of this position. Supervision of other employees is not a responsibility of this position. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share See all jobs from City of Farmington, NM Location/Work Site Information Help for Location/Work Site Information. Opens a new window. Cost of Living Calculator Help for Cost of Living Calculator. Opens a new window. Compensation and Benefits Help for Compensation and Benefits. Opens a new window. Job Type and Required Hours Help for Job Type and Required Hours. Opens a new window. Work Experience Help for Work Experience. Opens a new window. Education and Training Help for Education and Training. Opens a new window. Skills Required Help for Skills Required. Opens a new window. Specialized Job Requirements Help for Specialized Job Requirements. Opens a new window. Occupation Information for Customer Service Representatives Help for Occupation Information for Customer Service Representatives. Opens a new window. Other Jobs and Employers Help for Jobs Available , opens a new window. Career Ladder Help for Career Ladder. Opens a new window. Personal Requirements Help for Personal Requirements. Opens a new window. Nature of the Work Help for Nature of the Work. Opens a new window. Work Values and Activities Help for Work Values and Activities. Opens a new window. This job was posted at http://www.farmingtonnm.gov/ on 04/07/2026 5:38:45 PM. Change Job Search Criteria Print Job Order Opens in new window [ Do you have a comment or concern about this job posting? ]