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Customer Service Representative
Job
Robert Half
Farmington, NM (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to support customers and deliver responsive service from Farmington, New York. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping resolve customer concerns. The role focuses on managing customer interactions by phone, identifying solutions, coordinating next steps when needed, and maintaining accurate records in a CRM system.
Responsibilities:
- Respond to inbound customer inquiries professionally and place outbound calls as needed to provide updates or gather additional information.
- Investigate customer concerns, identify practical solutions, and guide individuals through issue resolution with a service-focused approach.
- Arrange service appointments when required and confirm scheduling details accurately with customers.
- Record conversations, case updates, and follow-up actions thoroughly in the company CRM system.
- Manage multiple tasks efficiently while maintaining attention to detail and meeting expected response times.
- Provide clear information about services, processes, and next steps so customers feel informed and supported.