Client Service Representative-New Mexico

Apply and enforce approved agency policies and procedures. Communicate clearly and effectively with management, coworkers and community partners. Assure that all appropriate intra-agency correspondence is received and understood by staff. Provide guidance to staff that supports the accomplishment of MET's objectives and mission. Complete and submit all required personnel forms and documents in a timely manner. Resolve disputes involving MET that may arise among agency staff, clients, community partners, elected officials or other stakeholders. Provide high quality case management services for agency clients. Establish and maintain professional relationships with clients that promote ongoing discussions about individual needs, goals, and objectives, enumeration of barriers to professional and personal growth, identify progress and measure success. Administer and conduct appropriate assessment measures, including ongoing client dialog, that establish objective educational and career related needs. In partnership with the client, develop and update Individual Employment Plan (IEP), utilizing objective assessment criteria and relevant client input. Secure necessary services for clients, utilizing, as able, organizations or providers with expertise or heightened capacity. Maintain confidentiality of client-specific information. Implement and monitor workforce investment activities and other appropriate programming within area. Assure that assigned programs meet qualitative and quantitative objectives. Perform role in continuous improvement and quality assurance measures. Maintain close contact with community partners and stakeholders. Assure placement of clients in employment that meets or exceeds the standards established in the program goals. Carry out agency services consistent with applicable regulations, codes, and laws in accordance with appropriate legal and ethical standards. Prepare and review applicable documents for accuracy and content (sign and forward as appropriate). Identify qualified and capable education and training providers and negotiate contracts that result in effective client progress toward goals and objectives identified in the IEP. Develop and maintain comprehensive resource center for client/staff use that includes labor market, education training, and other related information. Analyze workforce, education, and other related information utilizing current data to identify emerging trends and labor market dynamics. Share this information with other staff and clients in order to maximize benefits for target population. Conduct follow-up activities with clients and placement sponsors. Complete assigned reports, forms, and documents and forward them as indicated. Keep supervisor and other agency administration apprised of all relevant developments within area utilizing appropriate media. Respond to requests from supervisor and administrative office for information in a timely manner, assuring comprehensiveness and accuracy of response. As directed or otherwise authorized in writing by MET, represent the agency within the local community. Attend meetings, conferences, and other sessions that further the objectives of the agency. Also represent the agency on appropriate advisory bodies, councils, and other entities. Perform all other duties as outlined by supervisor.