Customer Service Representative

Job Title:

Customer Service Representative (Patient Care Coordinator)

Location:

Roswell, New Mexico Job Type:

Full-time Pay:

$14.00 - $15.00 per hour +

Performance Bonuses About Us:

Have you ever wanted to work in a place where your efforts truly make a difference? At our trusted Miracle-Ear center in Roswell, we've been changing lives for over 30 years. Hearing loss is the third most common health condition affecting adults, yet it's often overlooked. We are passionate about what we do, and our team is dedicated to helping our clients lead fuller, richer lives. We're looking for someone special to join our compassionate and committed team.

Why This Role Matters:

This isn't just another job; it's a chance to be part of something meaningful. You are the heartbeat of our clinic. You'll play a vital role in ensuring our clients receive the exceptional care they deserve, while keeping our clinic running smoothly. You'll be joining a highly collaborative, supportive team that is dedicated to professional excellence and driven by the success of each member.

Who We're Looking For:

Do you have a natural ability to connect with people? Are you someone who brings warmth, positivity, and compassion into every interaction? We are looking for an organized, computer-proficient professional who thrives in a customer-focused environment. We welcome candidates from a variety of customer-facing backgrounds. In fact, individuals with experience in hospitality, food service, retail sales, or optical environments often excel in this role due to their exceptional interpersonal skills and ability to manage multiple priorities. If you are eager to bring your dedication and service experience into a rewarding, professional clinic setting, you might be exactly who we are looking for.

Your Key Responsibilities:

The First Impression:

Provide a warm, compassionate welcome to our clients, whether they are walking through our doors or calling on the phone.

Prepared Dialogues:

Confidently learn and utilize our proven prepared dialogues for phone calls and in-person interactions. We provide you with the exact roadmap for success so you never have to guess what to say.

Schedule Master:

Manage the clinic's daily calendar, schedule appointments efficiently, and make outbound calls to existing patients to ensure they are staying up-to-date with their hearing care.

Clinic Support:

Partner closely with our hearing care professionals to ensure a seamless patient hand-off and smooth daily operations.

Financial & Administrative:

Confidently handle financial transactions, process patient payments, and assist with insurance verifications and filings.

Computer-Proficient Operations:

Navigate our scheduling software and office equipment with ease to keep patient records accurate and up-to-date.

Why You'll Love Working Here:

True Work-Life Harmony:

Say goodbye to chaotic, unpredictable shifts! Enjoy a highly reliable Monday through Friday schedule (8:45 am to 5:00 pm). That means no evenings, no weekends, and no holidays —giving you your personal time back. A "Feel-Good"

Environment:

Trade the exhausting physical hustle of food service or retail for a comfortable, professional clinic setting where you get to genuinely change people's lives every single day.

Competitive Pay & Bonuses:

Enjoy the security of a dependable base hourly rate, plus the excitement of performance-based bonuses that reward your hard work and clinic success.

Future-Focused Benefits:

We help you build a secure future with a 401(k) company match (that's free money!), generous Paid Time Off (PTO) to recharge, and access to voluntary, employee-paid Dental and Vision plans.

Career Mentorship:

You aren't just a number here. You'll receive hands-on training, a clear roadmap for success, and ongoing mentorship from seasoned leaders dedicated to helping you grow. How to

Apply:

If you're ready to bring your energy, compassion, and dedication to a team that truly cares, we want to hear from you. Please apply with your up-to-date resume. While a cover letter is not required, we are always pleased to read a brief note explaining why you feel you'd be a great fit for our front office. We look forward to considering you for our team.

Education:

High school or equivalent (Required)

Preferred Experience:

Customer Service / Hospitality /

Waitressing:

1 year

Retail Sales:

1 year Optical / Eyeglasses experience is a strong plus. Bilingual (English/Spanish) is highly preferred.

Work Setting:

Clinic / Office In-person (Roswell, NM)

Job Type:

Full-time Pay:

$14.00 - $15.00 per hour

Benefits:

401(k) matching Dental insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Hospitality:

1 year (Required)

Language:

Spanish (Preferred) Shift availability: Day Shift (Required) Ability to

Relocate:

Roswell, NM 88201: Relocate before starting work (Preferred)

Work Location:

In person