Client Service Representative

Progressive, fast paced, ten-doctor veterinary practices is looking to add an energetic, motivated individual to our wonderful client service team! We offer a wide range of services from orthopedic surgeries, general surgeries, dentistry, endoscopy, ultrasounds, and preventative care. The ideal candidate should be superior at client communication, be detail-oriented, and have the ability to work in a fast paced environment while being calm and compassionate while working with the team, clients and their pets.

Job Responsibilities:

Provide friendly, quality care to both clients and patients. Receive incoming calls on a multi-line phone system. •Must be able to retain knowledge on how to handle/screen emergency calls and situations and do so in a calm, respectful manner. Schedule appointments and procedures. Facilitate communication of medical recommendations to clients via email, text and phone between clients, doctors and other team members. Check-in patients/clients, collect payments at time of service. Understand/utilize medical terminology in a professional communication manner between colleagues, team members and clients. Perform a variety of clerical duties including working off of an electronic practice management system (Cornerstone). Must be able to efficiently manage different forms that may contain confidential client/patient information.

Qualifications/Skills:

2 years of Customer service experience required. Must be able to work well in a team environment. Ability to work independently on assigned tasks as well as accept direction on given assignments. Possession of strong organizational skills. Must be detail-oriented and self-motivated. Veterinary experience is preferred. Must be able to lift 30lbs. Love for people and animals are required.

Work Schedule:

Full-time candidate would be working an average of 40 hours per week. Daily shifts are 10 hours while working 4 days a week. The clinic is open Monday-Saturday from 7:30am-5:30pm. Saturdays are rotated between the team. Interested and qualified candidates can send their resume via Indeed or drop resume off in person at the clinic location.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Professional development assistance Uniform allowance Vision insurance Application Question(s): Please tell us a little bit about yourself and why you would be a good fit for the position. Are you able to work on some Saturdays?

Work Location:

In person