Spanish Bilingual Customer Service Representative

Spanish Bilingual Customer Service Representative RDI Corporation - 3.4 Henderson, NV Job Details Full-time $17 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Spanish Teamwork Client inquiry handling CRM system proficiency Negotiation Client interaction via phone calls Full Job Description At RDI, we believe in winning smart by providing customized and highly strategic solutions. We believe in teamwork, which is why our family of companies is a mix of cognizant, strategic, resilient, and passionate individuals, each with a unique skill set that contributes to the end goal: Winning. So, we need you to win. Do you have a passion for helping people? Do you know the value of outstanding customer service? Are you looking for an employer that offers stable employment, promotes from within and provides a competitive benefit package? Then working as a Sales Support Representative/Call Center Agent may be for you! Currently, we are seeking Sales Support Representative/Call Center Agents who complete outbound sales support calls and inbound customer service calls on behalf of our clients. Here's what you'll do as a

Sales Support Representative/Call Center Agent:

• We love our customers, and you should, too! We want to make sure they have the best experience possible. And that's in your hands.
• Provide customer service and support via inbound and outbound calls with professionalism and urgency
• Ensure accuracy and provide correct information to customers to resolve issues and exceed customer expectations at first point of contact
• Identify and escalate priority issues as needed
• Responsible for researching and preparing the proper response to customer complaints and inquiries
• Help customers on the phone while toggling and working on multiple computer systems so you need to be tech-savvy while multi-tasking
• Reach out to customers via phone to provide quotes, service information, pricing, and schedule appointments for services Here's what you already have to be a successful

Sales Support Representative/Call Center Agent:

• Previous inbound and/or outbound sales experience in a Call Center is highly preferred; experience working virtually is a plus!
• Intermediate to advanced technical skills and the ability to quickly de-escalate high stress calls while simultaneously providing support
• Intermediate to advanced computer skills including working internet knowledge, typing, and navigation of CRM programs
• A positive Customer Service Oriented attitude, professional communication skills and a desire to go above and beyond for your customer.
• Patience and empathy are MUSTS. Exceptional customer service is non-negotiable.
• Ability to stay self-motivated
• Good negotiating skills, confidence, and trustworthiness. What's in it for you? Perks. Lots of them.
• Comfort is key, and we offer a Business Casual dress code.
• Everyone needs a break. At RDI you can earn up to two weeks of vacation!
• We got you covered : Health, Dental, and Vision insurance for all full time employees.
• ELL Well Culture. Earn Well. Learn Well. Live Well. Dream Well.
• Growth Opportunities. Our goal is to give you opportunities to grow and advance through RDI. We want you to be our next manager . We will train you in proper skills, communication skills, and help you learn to give customers the best experience in the industry.
• RDI Give Back Program supporting 20+ charities through volunteer efforts and donations
• ELLWell Lounges.

Weekly and Monthly ELLWell Events and Celebrations (National Donut Day, anyone?)

Job Type:

Full-time Pay:

$17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person