Reservation Specialist

Real World Canine is Reno's #1 enrichment-based canine care facility! We are expanding our team and adding a new Reservation Specialist to the crew. We give high-energy dogs structured activities, problem-solving enrichment, and attentive handler interaction so pups return home happy and well-balanced. We limit daily capacity so every dog receives individualized care, and we also offer cage-free, 24/7 staffed boarding with trained team members who administer medications and follow strict protocols. If you believe every dog is an individual and want to represent a facility focused on training, enrichment, and premium customer experiences, this role is for you.

Job Details:

Position:

Sales & Reservations Specialist (new role)

Location:

Reno, NV (on-site)

Hours:

35-40 hours per week, Monday-Friday. Shifts during business hours between 9:00 AM and 5:30 PM with some flexibility. Staff will have access to industry-leading training, becoming fluent in all RWC services. Manage incoming reservation requests. Schedule visits and stays. Convert inquiries into bookings Coordinate with handlers and boarding staff to confirm availability Explain our enrichment programs and cage-free boarding Ensure all client expectations are met This role emphasizes proactive outreach and seamless reservation management to support daily operations and client satisfaction. Ideal Candidate You're a confident communicator with front-desk or customer-service experience and a strong sales orientation. You understand dog behavior and can explain how our programs benefit different temperaments. You excel at building rapport, listening to client needs, and matching those needs to the right services. Comfort with phone- and email-based sales, booking software, and clear documentation is essential. You should be organized, reliable, and able to collaborate across handlers, trainers, and boarding staff to ensure accurate bookings and client handoffs. Compensation & Benefits Starting pay: $16.50/hour plus commission opportunities based on sales performance.

Estimated monthly pay range:

$3,000-$3,500 (base plus commission, depending on results). Employee discount 401(k) matching Health Insurance

• Dental Insurance
• Vision Insurance
• (•eligibility per policy).

Why join us? This is a brand-new position focused on sales and customer service — you'll have the opportunity to shape the role, grow our client base, and directly impact both business success and pet wellbeing. If you're passionate about dogs, enjoy helping people, and are motivated by sales goals, apply with a resume and a brief cover note describing relevant sales or front-desk experience and why you're excited to represent Real World Canine.

Pay:

$3,000.00 - $3,500.00 per month

Benefits:

401(k) matching Dental insurance Employee discount Health insurance On-the-job training Paid training Professional development assistance Vision insurance

Work Location:

In person