Customer Service Representative

We are looking for a Customer Service Representative to support daily front office operations in Sparks, Nevada. This Contract to permanent position is ideal for someone who can provide courteous service, manage administrative tasks accurately, and remain composed in challenging customer interactions. The person in this role will serve as a key point of contact for visitors and callers while helping process payments and documentation with a high level of attention to detail.

Responsibilities:

• Welcome customers at the front counter and provide attentive assistance with service-related questions and requests.
• Answer incoming calls, respond to routine inquiries, and place outbound calls when follow-up is needed.
• Receive and process customer payments accurately while maintaining complete and organized transaction records.
• Support front office operations by handling clerical work such as filing, data entry, and preparing required documents.
• Assist customers with vehicle release procedures and explain next steps clearly in time-sensitive situations.
• Address escalated concerns calmly and courteously, working to resolve issues for upset customers in a respectful manner.
• Review forms and paperwork carefully to ensure accuracy, completeness, and compliance with office procedures.